Note fondée sur 461 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon accueil et aide
Publié le 9 juin 2024 sur Hotelspar un voyageur
Publié le 22 sept. 2024 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Expedia
GUEST SERVICE
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear valerie, Thank you for your feedback. We're pleased to hear that you had a positive experience with our guest service. Providing friendly and helpful service is always a priority for us, and we're glad it made your stay enjoyable. Your satisfaction is important, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Extended Stay America for another excellent stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The hotel smelled, the carpets need replacing. The front desk was never available. The key cards stopped working in the middle of the night and the night attendant was nowhere to be found for over 30 minutes. Checking in took about an hour because the attendant was somewhere in the hotel asleep. You have to pay for fresh linens and towels and that unbelievable. There was no soap in the restrooms. The room smelled of mildew and the sheets were stained. The floor wasn’t clean and also had been swept underneath the bed. There was dirty and trash underneath the bed along with something a previous guess had lost or left. The overall service and experience was completely horrific
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tanya, Thank you for your feedback. We deeply regret that your stay did not meet our standards. Your concerns about cleanliness, room maintenance, and service are concerning, and we are taking immediate action to address these issues. We apologize for the inconvenience with the key cards and check-in process. Your experience is important to us, and we are committed to making necessary improvements. We hope to welcome you back.Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 5 sept. 2024 sur Hotels
It was a pretty good state. The only thing is I think they were getting their parking lot repaved and it made it hard to get in and out of the property like either using a taxi or ride share
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for your positive review. We’re glad to hear that you had a pretty good stay overall. We apologize for the inconvenience caused by the parking lot repaving and the impact it had on your transportation. We appreciate your understanding as we work on improving our facilities. Your feedback is valuable, and we hope to welcome you back to Extended Stay America for a smoother experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
par un voyageur
Publié le 27 août 2024 sur Expedia
Property looked nothing like the pics . Dirty and smelly . Staff was nice, however,
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Monique, Thank you for your feedback. We’re sorry to hear that the property did not meet your expectations and that you found it dirty and smelly. We appreciate your kind words about our staff, but we are concerned about the issues you mentioned. We are taking immediate steps to address the cleanliness and maintenance concerns to ensure our property matches the standards shown in our photos. Your feedback is crucial, and we hope to provide a better experience in the future.Sincerely,Hotel Management
