Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de JAL
Publié le 17 oct. 2024
This hotel is the filthiest hotel I have ever stayed in. It is close to my work yard and was convenient and the office ladybwas nice but the hotel is nasty and nasty smelling.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jaime,Thank you for sharing your experience. We sincerely apologize for the condition and unpleasant odors you encountered during your stay. While we’re glad our location was convenient and you had a positive interaction with our staff, the cleanliness issues you mentioned are concerning and will be addressed with our housekeeping team immediately. We appreciate your feedback and are committed to improving our facilities. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
I called ahead of time to inform them of my late nighy check in. I drove 3 hours to find my room was double booked. I had to sleep in my vehicle over night. Thank God my wife and kids didn't arrive that night. The lobby reaked of cigarette smoke and people were lounging in the lobby.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Pervis, Thank you for your feedback. We sincerely apologize for the unfortunate situation you experienced with your room being double booked, especially after a long drive. This is not the level of service we strive to provide, and we understand how distressing it must have been for you and your family. We are addressing your concerns with our team to prevent future occurrences. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Spacious rooms
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 3 sept. 2024 sur Hotels
I chose this hotel primarily for its kitchen access. However, upon arrival, I discovered that I had to pay two separate fees: $39 and $29 for the use of pots, pans, and dishes. The floors are all vinyl or a similar material, which could be a good choice if they were properly cleaned. Unfortunately, I had children with me during my stay, and their feet became extremely dirty from walking on the floors. Additionally, the TV remote didn't work, and when I requested a replacement, there were none available. On the second night, when I asked for an extra towel, I was informed that I would need to exchange one for it, which is understandable. However, I was also told that I would need to pay an additional fee of $1.75.
I was just very unhappy with the stay.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lori, Thank you for your feedback. We apologize for the inconvenience you experienced with the kitchen fees, cleanliness, and service issues during your stay. This is not reflective of our usual standards, and we are addressing these concerns to improve our guest experience. We appreciate your comments and hope to resolve these issues to better serve you in the future. We look forward to the opportunity to provide you with a more satisfactory stay. Sincerely,Hotel Management
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Worn and dirty. Refrigerator did not get cold. Had to use the freezer which wasn't even as cold as the fridge should be
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear MICHAEL, Thank you for your feedback. We’re sorry to hear about the issues with the refrigerator and the condition of the room. This is not the standard we strive for, and we’re addressing these concerns with our maintenance team to ensure improvements are made. We appreciate your comments and hope you’ll consider staying with us again for a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
par un voyageur
Publié le 29 août 2024 sur Hotels
