Note fondée sur 637 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Rooms aren’t clean
Publié le 23 août 2024 sur HotelsUnfriendly night staff, we had to come back and change rooms because one of them had the additional lock broken and other time because the keys wouldn’t work. Guests expect the hotel would proactively take care of these. Rooms definitely need more and deep cleaning
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We apologize for the inconvenience you faced with the room changes and the condition of the lock and keys. These issues should have been addressed before your arrival, and we regret that this impacted your stay. Your comments about the cleanliness have been noted, and we will ensure that our housekeeping team conducts a thorough review. Providing a secure and welcoming environment is a top priority, and we are committed to addressing these concerns promptly. We appreciate your feedback as it helps us improve, and we hope you might give us another opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Unclean rooms
Publié le 23 août 2024 sur HotelsThe room wasn’t clean and the lamp shades and the kitchen cabinets were very sticky. The bathtub had gunk coming out as we shower which indicates it may not have been cleaned before. The facility doesn’t even have drinking water on site. Will not return here
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not align with the standards we strive to maintain, and your feedback has been shared with our housekeeping team for immediate review. We also regret the lack of drinking water on site added to your dissatisfaction. Your experience is important to us, and we are committed to making improvements. We hope you reconsider and give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Expedia
The location was close to everything we wanted to do. The staff was friendly.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, We appreciate your feedback regarding your recent stay at Extended Stay America. It is lovely to know that your interactions with our staff have been so exceptional and that our hotel's location perfectly accommodated your preferences during your recent visit. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management
par un voyageur
Publié le 19 août 2024 sur Expedia
Thanks for a good stay. Very quiet had a great rest
par un voyageur
Poor staffing/run down
Publié le 19 août 2024 sur HotelsGood price if you are on a tight budget. The place is run down and needs some remodeling. If you are one to complain about things, dont stay here.
The kicker was no one on staff when we tried to check out. Yes it was 5:30AM. But I had to call the reservation number. The guy tried telling me that check out time wasnt until 11AM. They finally called someone that lives close to come in.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Frank, Your feedback on your recent experience is greatly appreciated. We are delighted to have received your positive comments about your stay, as well as your constructive suggestions for improvement. Thank you for bringing these to our attention, and please accept our apologies for any inconvenience caused. Rest assured, we will address these concerns with the relevant parties as part of our commitment to delivering exceptional service to our esteemed guests. We hope that you will consider returning for an impeccable experience worthy of your patronage.Sincerely,Hotel Management
par un voyageur
Publié le 12 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 7 août 2024 sur Expedia
I’ll definitely be back
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Marquise, We are pleased you chose Extended Stay America for your recent visit to the city. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management
par un voyageur
Decent Hotel at Auburn Hills, MI
Publié le 7 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
7 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Kiran, Thank you for the great review! Your feedback is invaluable to us, and we're thrilled that you enjoyed your time at Extended Stay America. Your praise is a great encouragement for us, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
