Note fondée sur 576 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur Hotels
par un voyageur
Publié le 25 août 2019 sur Hotels
par marie-christi
Super !
Publié le 28 juin 2017 sur HotelsSuper, comme à la maison !!!
Commentaires de Gestion de l’hôtel
30 juin 2017 par Manager, Gestion de l’hôtel
Marie, thank you for your feedback, and we are so pleased you enjoyed staying at Extended Stay America - Detroit - Dearborn. It's so nice to know you found our hotel comfortable and you felt at home. Please come back to stay with us again the next time you are in the area.
Sincerely,
General Manager
par un voyageur
Hôtel propre et calme.
Publié le 13 févr. 2017 sur HotelsSéjour de 4 jours pour affaires, j'ai apprécié le confort de la literie et la kitchenette avec frigo et micro-ondes qui m'ont permis de préparer mon petit-déjeuner et de prendre mes repas sur place le soir.
Wi-Fi disponible gratuitement.
par un voyageur
Recommend
Publié le 10 sept. 2024 sur HotelsClean, somewhat quiet, plenty of everything, we missed breakfast (included) enough parking….elevators….good hotel
par un voyageur
Publié le 10 sept. 2024 sur Expedia
If you want a grungy place this is it. Needs serious updating. Not clean and smelled of weed. When we checked in, we were given a room that was already being occupied and walked in to see all their belongings. Luckily that guest wasnt there or it would have been terribly awkward. I was always scared of returning and our things being gone.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Megan, Thank you for your feedback. I’m truly sorry for the inconvenience you faced with the room mix-up and the issues you encountered during your stay. We are committed to maintaining high standards of cleanliness and updating our facilities. Your comments have been shared with our team to address these concerns. We hope to have the opportunity to provide a better experience on your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 9 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Stained, filthy carpet...Burned out lightbulbs...No hangers...Sickening smell...Window broke open...Bathroom fan's annoying sound.. Only one trash can...No coffee maker/coffee packets...Crappy breskfast...Inattentive staff...Unwelcoming entrance...Dirty refrigerator...We would rather pitch a tent next to a crocodile infested swamp than stay in this hideous hotel again.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Thomas, Thank you for your feedback. We deeply apologize for the multiple issues you encountered during your stay, from cleanliness concerns to missing amenities. This is not the experience we strive to offer, and we are taking immediate steps to address the problems you’ve mentioned with our housekeeping and maintenance teams. Your comfort and satisfaction are important to us, and we appreciate your honesty in helping us improve. We look forward to the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The hall way smelled really bad and dirty we swwn blood on the floor for 2 days. Room coukdve been cleaned better but was not horrible the cleaning staff has to pay attention to the smaller details not just simple cleaning.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Shaqita, Thank you for your feedback. We apologize for the unpleasant smell in the hallway and for the cleanliness concerns you encountered during your stay. The situation you described is unacceptable, and we have addressed these issues with our housekeeping team to ensure more thorough attention to detail in the future. Your feedback helps us improve our standards, and we appreciate your understanding. We look forward to welcoming you back for a much-improved experience on your next visit!Sincerely,Hotel Management
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Bad dirty place
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mark, Thank you for sharing your feedback. We apologize for the issues you experienced regarding cleanliness. This is not the standard we aim for, and we will address these concerns with our team to ensure improvements are made. We appreciate your input as it helps us enhance our services. We hope you will consider staying with us again in the future, so we can provide you with a better experience. Sincerely,Hotel Management
