Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Jean, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - DEARBORN/GREENFIELD VILLAGE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hello Marc,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating, following your stay at the RED ROOF INN DETROIT - DEARBORN/GREENFIELD VILLAGE. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Oniel Rediresponse Specialist
par un voyageur
Ok for a night
Publié le 31 déc. 2021 sur HotelsIt was ok. Not a great first impression as there is a big sign saying no smoking but the reception smells like cold tobacco. Then the reception person was not very welcoming and looked like she wanted to go back to her talk with her friend.
The bedroom was ok. The bed was nice and clean, but there was some hair on the towels and the floor was sticky in some spots.
Spotty wifi, coming back and forth and very weak by moments (not enough for a Zoom call for work).
Didn’t feel very safe but I didn’t feel in actual danger either. But there was a person driving really fast in the parking lot and lurking in my car quite a few times.
Commentaires de Gestion de l’hôtel
31 déc. 2021 par Management, Gestion de l’hôtel
We apologize that your stay was not to your standards. We will pass it along to our team to better improve these things. Thank You for your feedback.
par un voyageur
Très bien
Publié le 23 juill. 2019 sur HotelsMotel parfait , rapport qualité prix excellent . Très calme et confortable pour un motel . Le seul bémol est le petit déjeuné compris car en faite c est juste une bouteille d eau une pomme et un muffin à emporté . Les environs sont très calme proche de beaucoup de restaurant . A 10 mins du centre de Detroit et à 2 mins du musée d Henry Ford. Parfait pour un cours séjour .
par un voyageur de Toulon
Bon hôtel
Publié le 18 sept. 2018 sur ExpediaViel hôtel mais chambre spacieuse, propre et bien équipée(frigo, sèche-cheveux). Bien situé.
Commentaires de Gestion de l’hôtel
20 sept. 2018 par jlawrence, Gestion de l’hôtel
Thank you
par un voyageur
De passage à Detroit
Publié le 24 oct. 2017 sur HotelsBien situé, personnel très genril
par un voyageur
Publié le 21 août 2024 sur Expedia
Convenience to The Henry Ford abd Greenfield Village.
Commentaires de Gestion de l’hôtel
25 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Pamela, Thank you for telling us about your stay at the Red Roof Inn Detroit - Dearborn/Greenfield Village. I am glad you found our location to be convenient for your purposes. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Yikes!
Publié le 20 août 2024 sur HotelsIve stayed here many times and never had any problems but this time there were what i believe were cockroachs in the room....not sure i would stay here again. The room also had a really bad smell...i checked in late and was dead tired but didnt sleep much...probably shouldve just got another room
Commentaires de Gestion de l’hôtel
24 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello John,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Dearborn/Greenfield Village. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the unpleasant odor encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Davion, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - DEARBORN GREENFIELD VILLAGE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Leah,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the Red Roof Inn Detroit - Dearborn/Greenfield Village. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
