Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par louise
excellent rapport qualité prix
Publié le 12 sept. 2017 sur HotelsEmployé tres sympathique service rapide tres propre et tres bon prix
Recommandé
pour Tout le mondepar un voyageur
Publié le 29 juill. 2015 sur Expedia
yes mais peut mieux faire...voisins bruyants et menage approximatif.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Unsafe due to door lock issues
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Definitely needs upgrades, bed was super uncomfortable, holes in the wall of the bathroom stuffed with toilet paper, curtains torn in places. Smelled musty and smoky in the room. People loitering in the parking lot seemed a bit shady.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Erik,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Plymouth/Canton. I was saddened to read that your stay fell short of your expectations due to the bed not being to your liking, the unpleasant odor encountered and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I have shared your feedback with management to ensure that your concerns are addressed.Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Joseph, The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello John, The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Expedia
No complaints
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Roman,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I was glad to hear you had a complain free stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
The odor of smoke and mold was absolutely terrible!
Commentaires de Gestion de l’hôtel
21 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold and the unpleasant odor. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
This place blows. A/C dont work, no refrigerator, no coffee pot, smelled bad, staff friendly.
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. Though you indicated that you found our staff to be friendly, we regret to hear that your room didn't meet your expectations in terms of there being no refrigerator or coffee pot and that the AC was broken. It's worth noting that your reservation was for a Standard Room, and this room category doesn't come with those particular features. For a stay with the amenities you're looking for, we suggest considering a Superior or Deluxe room during your next visitI hope you will give us the opportunity to improve your impression of our Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
