Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par louise
excellent rapport qualité prix
Publié le 12 sept. 2017 sur HotelsEmployé tres sympathique service rapide tres propre et tres bon prix
Recommandé
pour Tout le mondepar un voyageur
Publié le 29 juill. 2015 sur Expedia
yes mais peut mieux faire...voisins bruyants et menage approximatif.
par un voyageur
Publié le 19 août 2024 sur Expedia
The odor of smoke and mold was absolutely terrible!
Commentaires de Gestion de l’hôtel
21 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold and the unpleasant odor. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
This place blows. A/C dont work, no refrigerator, no coffee pot, smelled bad, staff friendly.
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. Though you indicated that you found our staff to be friendly, we regret to hear that your room didn't meet your expectations in terms of there being no refrigerator or coffee pot and that the AC was broken. It's worth noting that your reservation was for a Standard Room, and this room category doesn't come with those particular features. For a stay with the amenities you're looking for, we suggest considering a Superior or Deluxe room during your next visitI hope you will give us the opportunity to improve your impression of our Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Smelly room and water
Publié le 17 août 2024 sur HotelsThe front desk staff were wonderful and welcoming.
The room smelled horrible although very clean.
The water from the faucet smelled awful and tasted like dirt. Not sure why but I didn’t feel comfortable at all with using the shower or the sink.
Commentaires de Gestion de l’hôtel
19 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am happy you were pleased with our clean room along with our wonderful and welcoming front desk staff. However, you indicated that the water from the faucet had an unpleasant odor and so did the room which was disappointing to hear. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
Staff was friendly, clean facility, quiet area
Commentaires de Gestion de l’hôtel
12 août 2024 par JonathanRediResponse Specialist, Gestion de l’hôtel
Dear Kaitlyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -PLYMOUTH/ CANTON. It was amazing to read that you were pleased with the service provided by our staff and the quiet area among the other positive highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Did not feel clean. Lady at counter could have been a little warmer.
Commentaires de Gestion de l’hôtel
15 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness and the service received from the staff at the counter. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur de Davisburg
Publié le 8 août 2024 sur Expedia
I checked into room and the AC unit was not getting cold enough (extremely hot day), I asked to be moved to a new room and it was no problem. The staff was very friendly and helpful. Rooms were clean and parking was great.
Commentaires de Gestion de l’hôtel
15 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Brian, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Detroit - Plymouth/ Canton. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and friendly with the issues you were experiencing with the air conditioner. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Detroit - Plymouth/ Canton appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
We were here to sleep really. The accommodations were great for what we required.
Commentaires de Gestion de l’hôtel
8 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Jeff,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. We sincerely appreciate your comments regarding our hotel being accommodating and convenient for a well needed rest. I am grateful for the feedback you provided so we are able to continually improve our hotel.We hope to continue to provide great experiences for you here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
