Note fondée sur 959 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The lights by the doors were so bright that we couldn't read the numbers on the doors at night. We were not told exactly where our room was, so we wandered around to find it. We did not find it until we walked around the entire property. Too bad there is no breakfast. The safety lock on the door was broken. The shades did not darken the outside lights.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Pastor Robert,Thank you for your review following your stay at Red Roof Inn Detroit-Rochester Hills/Auburn Hills. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken safety lack, the lack of breakfast and the other listed issues hindered your stay, which was saddening to read. I have shared your comments with management in an effort to rectify the issue. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Cheuk, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT-ROCHESTER HILLS/AUBURN HILLS and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Good location for my stay
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I'm so glad you chose our location to be the ideal place to stay, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Not a good stay
Publié le 24 sept. 2024 sur HotelsDuring this day I let three different staff know that the toilet was not working, it was never fixed during my stay. According to one of the employees they were fully booked and could not change my room. I was offered to use the staff bathroom during my stay or the bathroom to one of the closed rooms. I told staff members right after checking in about the toilet not working I still have not received my deposit back when I was told that I would not be held responsible.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Rochester Hills/ Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. You indicated that you were unsatisfied with the issue with the toilet. As it pertains to a refund, your comments were shared with the property management and operations director in an effort to address your claims. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Clean and nice hotel very friendly and helpful staff and it’s quiet definitely recommend
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Ronald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Rochester Hills/ Auburn Hills. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding our clean, nice hotel, very friendly, helpful staff and quiet location. We are happy to see that your stay with us was satisfactory. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. Thank you for your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Amazing staff super clean room very quiet and comfortable
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Rick, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT-ROCHESTER HILLS/AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the amazing staff and super comfortable room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Only stayed one night but it was clean and quiet , had a fridge and microwave which was a plus
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Halisha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Rochester Hills/ Auburn Hills. I am pleased to read that your stay was clean, quiet and other positive highlighted, resulting in a 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
average
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Steve,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills and I felt good seeing your 3/5 score following your stay. I'm sorry to hear that you found your stay to be average. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
