Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024
Did not like request for $50 “refundable” cash (not via credit card) deposit upon arrival. Was able make credit card deposit. Do not yet know if it will be refunded - it is too soon to say.
par un voyageur
Publié le 17 août 2024 sur Expedia
I didn’t stay as my room was very dirty. No light in the bathroom and bath tub and toilette were dirty. Crumbs all over the carpet. Dusty everywhere. The beds were made but sheets were stained. I couldn’t stay it was gross.
Commentaires de Gestion de l’hôtel
19 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit -Rochester Hills/Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the room, the unclean bed sheets. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
A basic no frills low budget hotel.
Publié le 13 août 2024 sur HotelsA basic no frills low budget hotel. Seems to cater to low income folks of the local community.
You better like McDonalds because there is nothing much else in walking distance.
Commentaires de Gestion de l’hôtel
14 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Charles. The staff and I at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills appreciate your 8/10 score following your stay. I am happy that you had a satisfactory experience at our budget friendly hotel. However, you stated that there was not a lot of food options within walking distance. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Danny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I received your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
It was perfect for a little getaway from everyday life for the weekend
Commentaires de Gestion de l’hôtel
9 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Elizabeth, Everyone here at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills was proud to see your 5/5 score. I am happy that you found our hotel to be the perfect getaway spot. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
First room A/C was COATED in dust & dirt, room smelled disgusting. Second room bed sheets were stained & there were fleas jumping on it. We asked for a refund & left.
Commentaires de Gestion de l’hôtel
5 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jennifer. The staff and I at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the smell described and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Your review of the Red Roof Inn Detroit-Rochester Hills/Auburn Hills was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
No extra toilet paper and couldn’t get to anyone until morning about it and then no tv remote and very small towels. And not what I was excepted either by the pics I seen. And the soap contrails were low on both soaps . And also some of the draws have used wrappers and such i
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Nicole, We are disappointed to see that you felt our RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS was not a reflection of what is advertised, there were no toiletries in your room and that you were provided with a limited number of towels. This is generally not something our guests experience, and we apologize. I do hope that you will return to our hotel, or any other Red Roof in the future, so that we may improve your impression of our hotel.Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Jennifer. Our team at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
