Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2022 par Matt, Gestion de l’hôtel
We apologize your expectations were not met
par un voyageur
Je recommande
Publié le 7 oct. 2019 sur HotelsTout était parfait
par un voyageur
Publié le 29 sept. 2018 sur Expedia
Tout est excellent, le personnel est advent et cordial. Les lieux sont impeccables. J’ai Bien mon choix
par un voyageur
Publié le 10 nov. 2024
Liked everything!
par un voyageur de Vacaville
Publié le 17 août 2024 sur Expedia
Booked a reservation for two beds. Of course they said they were out of doubles. The property had shady characters all around. I didn’t feel truly safe. About midnight someone tried to open my front door. They started trying to kick it in. I yelled that I was in the room but they were determined and kept kicking. I called the police After a few minutes the kicking stopped and I called the front desk. They said it was them kicking in the door. Stating that no one was suppose to be in that room. I stated you were the one that checked me in. He asked my name and apologized. The cops finally showed and said they had just spoken to front desk. They were apologizing for kicking the door. Never again
Commentaires de Gestion de l’hôtel
18 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Eric. The staff and I at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES were disappointed to see your 1/5 score following your stay. You indicated that the less-than-ideal encounter and being faced with safety concerns hindered your experience. At Red Roof, safety and security are some of our top priorities, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Roseville/ St Clair Shores and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Luis. The staff and I at the Red Roof Inn Detroit - Roseville/ St Clair Shores were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Antoinette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - St Clair Shores and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Dirty room, not a good place to stay
Publié le 11 août 2024 sur HotelsRooms were dirty, we rented multiple rooms some had no clean sheets or towels. Hotel did not even have all the rooms available that I paid for.
Commentaires de Gestion de l’hôtel
12 août 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Ed,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. You indicated that you did not receive all the rooms you paid for, the uncleanliness of the rooms and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
