Ratings based on 964 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 10, 2024
Liked everything!
Comment from Hotel Management
Dec. 18, 2024 by GM, Hotel Management
THANK YOU
by A traveller
Posted Sep. 8, 2024 on Hotels
Comment from Hotel Management
Sep. 11, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Joseph. The staff and I at the Red Roof Inn Detroit - Roseville/ St Clair Shores appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Sep. 5, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Jamie,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. Though we appreciate your 6/10 score, I am sorry to see that you were displeased with your stay. This is regrettable to hear as this is not an experience our guests usually have with us. We would love for you to add additional comments to your survey, to let us know where we let you down. Thank you for sharing your concerns and I hope you will return so that we may provide a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 2, 2024 on Expedia
I like the view.
Comment from Hotel Management
Sep. 5, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Lal, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Roseville/ St Clair Shores. I am glad to read that you were pleased with the view of our property, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Clean and comfortable
Posted Aug. 30, 2024 on HotelsThis is a very basic hotel. No breakfast. But clean and comfortable, which is what you want. I would have liked one or two USB ports in the room, and coffee in the office available earlier than 8am. Otherwise, it was great.
Comment from Hotel Management
Sep. 2, 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Jim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. It was great to read that you were pleased with the cleanliness and the comfortability of the property. In regards to the USB and the coffee your suggestion may be taken into consideration. However, breakfast is not offered at our property but we do have eateries in close proximity. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 31, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jason, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Gordon. The staff and I at the Red Roof Inn Detroit - Roseville/ St Clair Shores appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 26, 2024 on Hotels
For starters, after booking online I was told they required a 50$ deposit for the room
after paying with a debit card they told me it took 3-5 business days for a reimbursement. Once checked in noticed the Lock on door was broken. Cleanliness was very poor. Air conditioning was next to nothing. Comfort was not present. La as lackluster and subpar stay at best.
Comment from Hotel Management
Sep. 10, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness, the broken lock and all the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 25, 2024 on Expedia
the security latch broke but overall it was ok
Comment from Hotel Management
Aug. 27, 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Ranjean,Thank you for telling us about your recent visit at RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. I was happy to read that overall stay was ok. However, you indicated that the security latch broke. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 22, 2024 on Expedia
My room had bugs in it, shower had black mold, the room smelled bad. The staff was nice but multiple times the construction workers fixing the hotel tried to come into my room to fix something. Never again.
Comment from Hotel Management
Aug. 25, 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Martin, We are sorry to hear about your recent experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, the possible mold in the shower, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. Nonetheless, it's good to hear that you found our staff to be nice.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely, Sharma Red Roof Management RediResponse Specialist
