Note fondée sur 55 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Hotel room was clean
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Linda, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Andy, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to share your experience with us on Hotels.com. We appreciate your feedback and are glad to hear that there were aspects of your stay that you found satisfactory.However, we also understand that there were areas where we could improve. If you have any specific details or suggestions on what could have made your stay more comfortable, we would love to hear them. Your insights are valuable in helping us enhance our services.Thank you once again for your feedback. We hope to have the opportunity to provide you with an even better experience in the future.Best regards,Andy JGeneral ManagerRed Roof Inn Madison Heights
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Andy, Gestion de l’hôtel
Dear Elias,Thank you for sharing your feedback on Expedia. I’m very sorry to hear that your stay at Red Roof Inn Madison Heights did not meet your expectations. I want to extend my sincerest apologies for the issues you encountered.We take such feedback seriously and are committed to addressing any concerns. Could you please provide more details about your experience so we can better understand what went wrong and make the necessary improvements? Your satisfaction is very important to us, and we’d like to have the opportunity to resolve these issues.Thank you for bringing this to our attention. We hope to have the chance to provide you with a much better experience in the future.Best regards,Andy JGeneral ManagerRed Roof Inn Madison Heights
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Andy, Gestion de l’hôtel
Dear Tamika,Thank you for taking the time to leave us a review on Expedia. We’re delighted to hear that you had a positive experience during your stay at Red Roof Inn Madison Heights.We’re always looking for ways to improve, so if there’s anything specific you think we could do to make your next visit even better, please let us know. Your feedback is invaluable to us.We look forward to welcoming you back in the future!Best regards,Andy JGeneral ManagerRed Roof Inn Madison Heights
par un voyageur
Look somewhere else
Publié le 1 sept. 2024 sur HotelsFloor was chipped, bedsheets had holes in them, ceiling was chipping, smelled of mildew, ended up paying for a completely different hotel. Don’t waste your time here.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Andy, Gestion de l’hôtel
Dear James,Thank you for sharing your feedback. I’m very sorry to hear that your recent stay at Red Roof Inn Madison Heights did not meet your expectations. Please accept my sincerest apologies for the issues you encountered, including the condition of the floors, bedsheets, and the smell of mildew.We take pride in maintaining a high standard of cleanliness and comfort, and it’s clear we fell short in this instance. I want to assure you that we are addressing these concerns with our team to ensure that such issues are resolved promptly.I understand your frustration, and I’d appreciate the opportunity to discuss your experience in more detail. Please feel free to contact me directly at [Your Contact Information], so we can work towards a resolution and improve our services.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Andy JGeneral ManagerRed Roof Inn Madison Heights
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Andy, Gestion de l’hôtel
Great, here’s a revised response incorporating your role and location:Dear Carmalethia,Thank you for taking the time to provide your feedback. I’m truly sorry to hear that your experience at our Red Roof Inn Madison Heights did not meet your expectations. We take all guest feedback seriously and are committed to addressing any issues to improve our services.Could you please provide more details about your stay so we can address any specific concerns you encountered? Your satisfaction is very important to us, and we would appreciate the opportunity to make things right.Thank you once again for your comments. We hope to have the chance to better serve you in the future.Best regards,Andy JGeneral ManagerRed Roof Inn Madison Heights
par un voyageur
Publié le 14 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
15 août 2024 par Andy, Gestion de l’hôtel
Thank you! we hope to have you stay with us again soon!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Andy, Gestion de l’hôtel
Dear Warren,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our Red Roof Inn did not meet your expectations. We strive to provide a high level of service and comfort, and it’s clear that we fell short in your case.We would appreciate more details about the issues you encountered so that we can address them and make improvements. Please feel free to reach out to us directly at [contact information] with any specifics or concerns you had during your stay.We hope to have the opportunity to better serve you in the future.Sincerely
par un voyageur
Publié le 22 juill. 2024 sur Expedia
It was what i expected for my money enjoyed myself
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great value for price. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The room was very dirty , bedding was nasty, floors in vacuumed . We were able to get a refund and left . We did have difficulty finding another hotel that evening . Do not recommend this red roof location.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Pam,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the unclean state of the room. We apologize for this issue. We are happy that you made the staff aware and they were able to issue a refund. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
