Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
15 août 2024 par Andy, Gestion de l’hôtel
Thank you! we hope to have you stay with us again soon!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Andy, Gestion de l’hôtel
Dear Warren,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our Red Roof Inn did not meet your expectations. We strive to provide a high level of service and comfort, and it’s clear that we fell short in your case.We would appreciate more details about the issues you encountered so that we can address them and make improvements. Please feel free to reach out to us directly at [contact information] with any specifics or concerns you had during your stay.We hope to have the opportunity to better serve you in the future.Sincerely
par un voyageur
Publié le 22 juill. 2024 sur Expedia
It was what i expected for my money enjoyed myself
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great value for price. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The room was very dirty , bedding was nasty, floors in vacuumed . We were able to get a refund and left . We did have difficulty finding another hotel that evening . Do not recommend this red roof location.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Pam,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the unclean state of the room. We apologize for this issue. We are happy that you made the staff aware and they were able to issue a refund. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Room was filthy and old, all other guests were long-stay tenants who hung out in their cars in the parking lot. Shower was disgusting. Comforter had stains on it, bathroom had some mystery liquid dried on the walls. Disgusting. Front desk staff was nice, though
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Andy, Gestion de l’hôtel
We appreciate your feedback regarding your recent stay at RedRoof Hotel. We sincerely apologize for the cleanliness issues you encountered in your room. This does not reflect the high standards we strive to maintain. Rest assured, we will address these concerns with our housekeeping team immediately to ensure that such incidents are not repeated.Regarding your experience with other guests and the condition of the shower and comforter, we are truly sorry for any discomfort caused. Your comments will be shared with our management team for further review and improvement.We are glad to hear that our front desk staff provided friendly service despite the challenges you faced. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust on a future visit. Please feel free to contact us directly if there is anything more we can do to address your concerns
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Muhammad, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Royal Oak/Madison Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with the best customer service and all the comforts of home at Red Roof. It would be our pleasure to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 6 juill. 2024 sur Expedia
The staff was very polite and professional but unfortunately the room was not at its best. The room alone as soon as you walked in the door the smell of tobacco was heavy and as an individual with a minor child who both suffers from asthma it was quite alarming. The bathroom light didn’t work and the bathroom wasn’t cleaned properly there were stains I couldn’t identify. Overall it was a place to that was needed at a last minute convenience.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Andy, Gestion de l’hôtel
Dear Santrise,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay with us. It's heartening to hear that our staff provided polite and professional service, although we regret that the condition of your room did not meet your expectations.We are deeply concerned to learn about the issues you encountered with the room's cleanliness and maintenance. Your comments regarding the smell of tobacco and the bathroom cleanliness have been noted, and we will immediately address these matters with our housekeeping and maintenance teams to ensure that such lapses do not recur in the future.We understand the importance of a comfortable and clean environment, especially for guests with specific health considerations, and we apologize for falling short in this regard. Please rest assured that your feedback is taken very seriously, and we are using it to implement improvements to enhance our guests' experiences.We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable stay in the future.Warm regards
par un voyageur
Publié le 5 juill. 2024 sur Expedia
My room was given to another guest without my permission. The room and bathroom were very dirty. Had a bad experience. Totally different on how it shows on pictures.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Andy, Gestion de l’hôtel
ChatGPTDear Harmeet,Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable experience you had during your recent stay at our hotel. It is deeply concerning to hear about the issues you encountered, including your room being given to another guest without your permission and the cleanliness concerns.We understand the importance of providing accurate and reliable accommodations to our guests, and we regret that we fell short in delivering the level of service and cleanliness you rightfully expected. Please know that we take your feedback seriously and will be investigating these incidents thoroughly to prevent any recurrence in the future.Your experience does not reflect the high standards we strive to maintain, and we apologize for any inconvenience or discomfort caused. We are committed to addressing these issues promptly and making necessary improvements to ensure a more positive experience for our guests.We value your feedback and hope that you will give us another opportunity to regain your trust and provide you with the exceptional stay you deserve.Warm regards
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Andy, Gestion de l’hôtel
Dear Jiraporn,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our hotel.Your rating and comments are deeply concerning to us. We strive to provide all our guests with a comfortable and enjoyable stay, and it is clear that we did not meet your expectations on this occasion. We regret any inconvenience or discomfort you may have experienced.We take your feedback seriously and will be addressing the issues you mentioned with our team immediately. Please know that your comments will help us improve our services and ensure that such issues do not occur in the future.We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with a better experience.Warm regards
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2024 par matt, Gestion de l’hôtel
Sorry for the poor stay. Is there anything we can do to make this right?
