Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andy, Gestion de l’hôtel
Dear Harold,Thank you for taking the time to share your wonderful feedback about your stay with us at Red Roof Inn Detroit - Royal Oak/Madison Heights! We’re thrilled to hear that you had a fantastic experience and rated us 5 out of 5.Your satisfaction is our top priority, and it’s always rewarding to know that our efforts to provide a clean and comfortable environment have made a positive impact on our guests. We appreciate your support and look forward to welcoming you back for another excellent stay!If there’s anything specific you enjoyed or any suggestions you have, please feel free to share. Thank you again for your kind words!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Very dirty room
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello James,Thank you for your shared comments following your stay at the Red Roof Inn Detroit - Troy. We were saddened to read that the dirty room hindered your stay. It was especially displeasing to see that your experience resulted in a 1/5 rating.Once again, on behalf of Red Roof, we would like to thank you for sharing your comments with us. We look forward to providing you with better future stays.With appreciation,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Dirty, toilet seat looked old
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Kelvin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the property and the appearance of the toilet seat. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Not good.
Publié le 29 sept. 2024 sur HotelsIt was horrible. Room smelled so bad. Fire alarm went off when I turned the heater on cause it was full of dust. The workers were rude. Wouldn’t give us more than two towels for our whole stay. 3 pillows for a king bed wouldn’t give us more pillows. Door knob for bathroom was broken. I’m very disappointed and would like a refund or have my next stay be comped. It was awful and it ruined my weekend.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Christian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied odor of the room, poor customer service, broken door knob and the other concerns you described. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Yasmeen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Troy and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
👍👍👍
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Andy, Gestion de l’hôtel
Dear Charles,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience during your stay at Red Roof Inn Troy.Your positive feedback means a lot to us, and it motivates our team to continue delivering excellent service to all our guests. We’re so glad you enjoyed your stay, and we look forward to welcoming you back whenever you’re in the area again.Safe travels, and thank you once again!Best regards
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Andy, Gestion de l’hôtel
Dear Melissa,Thank you for taking the time to share your feedback regarding your recent stay at Red Roof Inn Troy. We sincerely appreciate your comments and the opportunity to improve our services.I’m sorry to hear that your experience didn’t fully meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests, and your feedback helps us to identify areas where we can improve. If there was anything specific that impacted your stay, we would love to hear more details so that we can address any concerns.Please feel free to reach out to me directly at the hotel if you'd like to discuss your experience further. We hope to have the chance to welcome you back and provide you with a stay that exceeds your expectations in the future.Warm regards
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The staff was excellent, the property was not
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par M, Gestion de l’hôtel
Thank you for your feedback!
