Note fondée sur 59 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
DO NOT BOOK
Publié le 18 août 2024 sur HotelsBed bugs didn’t even stay here, couldn’t get a refund either. Paid for the reservation got there, looked like a dump, left immediately after reading all the other reviews and seeing inside.
Commentaires de Gestion de l’hôtel
20 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN DETROIT - TROY. We are sorry to have fallen short with your stay and your experience did not meet your expectations. You indicated that there were pests and the hotel was in poor condition. In regards to your refund, your feedback will be shared with the property management and operations director. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Painters, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Troy and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - TROY and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Room had obviously not been cleaned
Commentaires de Gestion de l’hôtel
8 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Vick,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - TROY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you described regarding the room being unclean upon arrival. Guests' satisfaction and clean rooms are some of our top priorities here at Red Roof and we are saddened to see that was not your experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Andy, Gestion de l’hôtel
Dear Charles,Thank you so much for your fantastic 10 out of 10 review! We’re thrilled to hear that your stay at our Red Roof Inn exceeded your expectations. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it’s wonderful to know that our efforts made a positive impact on your visit.We hope to welcome you back soon and provide you with another great stay. If there’s anything specific you enjoyed or any suggestions you have, please feel free to let us know. Safe travels!Best regards
par un voyageur de Toronto
Publié le 29 juill. 2024 sur Expedia
Friendly, helpful staff.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par LaTunde RediResponse Specialist , Gestion de l’hôtel
Dear Jeffery,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - TROY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are thrilled to read that the staff was helpful and friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Tonya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - TROY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Graig,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - TROY and I received your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
……… go check in as a guest n find out!!
Commentaires de Gestion de l’hôtel
27 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Ellakeri,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - TROY. At Red Roof, we are happy to know that you made us your choice of stay. In the future, please consider adding a more detailed comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Dear Valued Guest, The staff at the Red Roof Inn Detroit - Troy and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
