Note fondée sur 927 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,6 sur 5
100 % des clients le recommandent
2,5 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur de Paris

Publié le 26 févr. 2024 sur Expedia
Water damage, nasty smell in rooms, furniture broken, bed linens were filthy and with hair. Stay away !!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear MarkWe at the RED ROOF INN DETROIT - WARREN are very sorry to learn that you were not able to fully enjoy your stay due to the unpleasant smelling room, the lack of cleanliness, the broken furniture and the water damage indicated. At Red Roof, your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management
3 sur 5
par un voyageur

Publié le 6 avr. 2021 sur Expedia
The hotel asks for a 50 dollar CASH deposit at check-in. I have never in 40 years of staying at hotels ever been asked to do this. Why cash ? Why not charge the credit card ? Whatsmore, the cash machine on the premises didn't work. What a headache after traveling for 24 hours. Also, check in was very strict. It had to be 3 PM even though I saw rooms completed by 1 PM. Lady at reception area was a complete gem. I appreciated her service.
Commentaires de Gestion de l’hôtel
1 juin 2021 par Matt, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
4 sur 5
par un voyageur

Publié le 22 janv. 2020 sur Expedia
Bonne literie, chambre spacieuse. J'ai aimé le confort de la chambre. Cela semble un peu vetuste pour la décoration mais sinon le reste est bon.
Commentaires de Gestion de l’hôtel
25 févr. 2020 par Managment, Gestion de l’hôtel
Thank you for reviewing your stay with us. I am glad to see you had a comfortable stay with us. We appreciate you choosing to stay with us. We hope to see you again the next time your in ton.
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 7 nov. 2019 sur Hotels
1 sur 5
par un voyageur

Publié le 2 oct. 2024 sur Hotels
Staff was rude, tv didn't work, drug addicts all around the premises, did not come and fixed TV or give me another room, when brought too staff attention I was cussed out and told I could leave and get my deposit back , which they want you to pay 60 bucks up front after paying for the room, IF YOUR READING THIS DONT NOT GO-TO THAT MOTEL IN WARREN MICHIGAN ( RED ROOF INN)
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you, Joseph, for writing to us about your recent stay at our hotel RED ROOF INN DETROIT - WARREN. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist
5 sur 5
par un voyageur

Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello CeceLove, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
1 sur 5
par un voyageur

Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Salma, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
3 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Dee,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Warren and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
3 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Devon, We at the RED ROOF INN DETROIT - WARREN appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
5 sur 5
par un voyageur

Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Lashone, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist