Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Joanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur de Inkster
Publié le 31 mai 2024 sur Expedia
The property was dirty, mattress was worn and uncomfortable, pillows were small and flat. The elevator had dirty wood floors. The desk clerk was asleep at the counter during check out. The corridors were dirty, walls needed painting. The hotel needs a complete redo!
Commentaires de Gestion de l’hôtel
4 juin 2024 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Henry, Thank you for taking the time to tell us about your stay at the Red Roof Inn Southfield. I am disappointed that your experience did not meet your full expectations, as you indicated that the property was dirty, the mattress was worn and uncomfortable, the pillows were small and flat along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Never Again
Publié le 3 mars 2024 sur HotelsWhen arrived waited 15 mins front desk refuse my aarp card people hangin in lobby room on third floor people in hallways stairwell get in room no pillow case sheets dirty coffee table broke refrigerator dirty base boards coming from floor toilet paper holder broken from wall I can go on but you get the point should get a refund no breakfast as on website coffee was cold
Commentaires de Gestion de l’hôtel
4 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN SOUTHFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the refrigerator you described the lack of cleanliness you mentioned along with the other issues highlighted. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Nice and it actually had way more to offer than I thought
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Terrance,Thank you for your feedback after your recent visit with us at the RED ROOF INN SOUTHFIELD. We are grateful for your 4/5 scoring and to know that your stay was nice and exceeded your expectations. At Red Roof, we try to always provide enjoyable experiences for all our guests. Please know we appreciate your business with us, and you are a valued guest.Thank you for sharing your feedback. It would be a pleasure to host you again soon.Sincerely,Red Roof Management
par un voyageur
Extreme Warning!!
Publié le 19 févr. 2024 sur HotelsThere was drug abusers and prostitution on the third floor room 108. The door opened up and we saw someone shooting up. People was hanging out in the hallway. The safety lock was broken the room was dirty and the bathroom door kicked in showing a broken lock.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Kevin,We are sorry to hear your recent experience at the Red Roof Inn Southfield did not meet your expectations. The situation you described is nowhere near the standard of our Red Roof brand, so I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Red Roof Management
par un voyageur de Mesa
Publié le 19 févr. 2024 sur Expedia
Never again there. Rude people
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Beth,Thank you for your review following your stay at Red Roof Inn Southfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the people were rude, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,Red Roof Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Deandre, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Eugene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Southfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Therron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Joe,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
