Ratings based on 944 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 31, 2024 on Expedia
The building was under construction, but still remained rather clean. The blankets/ comforter was very thin and not very warm, but the room was clean and spacious. I was disappointed that there was no breakfast as was advertised. That was one of the reasons I selected this property and was frustrated when it was not available.
Comment from Hotel Management
Sep. 4, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Raymond,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SOUTHFIELD. It's great to hear that you found the room to be clean and spacious prompting your 3/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 31, 2024 on Expedia
is good area
Comment from Hotel Management
Oct. 30, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Moussa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SOUTHFIELD. At Red Roof we are thrilled to read that we are in a good area. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Joanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A traveller from Inkster
Posted May 31, 2024 on Expedia
The property was dirty, mattress was worn and uncomfortable, pillows were small and flat. The elevator had dirty wood floors. The desk clerk was asleep at the counter during check out. The corridors were dirty, walls needed painting. The hotel needs a complete redo!
Comment from Hotel Management
Jun. 4, 2024 by Olivia RediResponse Specialist, Hotel Management
Hello Henry, Thank you for taking the time to tell us about your stay at the Red Roof Inn Southfield. I am disappointed that your experience did not meet your full expectations, as you indicated that the property was dirty, the mattress was worn and uncomfortable, the pillows were small and flat along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A traveller
Never Again
Posted Mar. 3, 2024 on HotelsWhen arrived waited 15 mins front desk refuse my aarp card people hangin in lobby room on third floor people in hallways stairwell get in room no pillow case sheets dirty coffee table broke refrigerator dirty base boards coming from floor toilet paper holder broken from wall I can go on but you get the point should get a refund no breakfast as on website coffee was cold
Comment from Hotel Management
Mar. 4, 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN SOUTHFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the refrigerator you described the lack of cleanliness you mentioned along with the other issues highlighted. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A traveller
Posted Feb. 24, 2024 on Expedia
Nice and it actually had way more to offer than I thought
Comment from Hotel Management
Feb. 28, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Terrance,Thank you for your feedback after your recent visit with us at the RED ROOF INN SOUTHFIELD. We are grateful for your 4/5 scoring and to know that your stay was nice and exceeded your expectations. At Red Roof, we try to always provide enjoyable experiences for all our guests. Please know we appreciate your business with us, and you are a valued guest.Thank you for sharing your feedback. It would be a pleasure to host you again soon.Sincerely,Red Roof Management
by A traveller
Extreme Warning!!
Posted Feb. 19, 2024 on HotelsThere was drug abusers and prostitution on the third floor room 108. The door opened up and we saw someone shooting up. People was hanging out in the hallway. The safety lock was broken the room was dirty and the bathroom door kicked in showing a broken lock.
Comment from Hotel Management
Feb. 21, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Kevin,We are sorry to hear your recent experience at the Red Roof Inn Southfield did not meet your expectations. The situation you described is nowhere near the standard of our Red Roof brand, so I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Red Roof Management
by A traveller from Mesa
Posted Feb. 19, 2024 on Expedia
Never again there. Rude people
Comment from Hotel Management
Feb. 20, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Beth,Thank you for your review following your stay at Red Roof Inn Southfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the people were rude, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,Red Roof Management
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Deandre, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Eugene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Southfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
