Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Roxanne! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Publié le 25 juill. 2023 sur Expedia
2 adults and a 12 year old. We had reserved a double room but told on arrival that there was an issue so they transfered us to a suite with a king and pull out. The pull out was dirty and the matress so thin that I guess sleeping in it would result in some sort of injury. So we shared the king (that was confortable). Room had heavy cigarette smell, hotel is dated and in need of serious work. The pool was fine. We only stayed 1 night but the deposit was taken (usually they are only pre-authorized) before being reimbursed 10 days later. That's very annoying because for me that means 2X conversion fees. Only hotel so far that did this to us on our extendend roadtrip...
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Stefan,Thank you for your review following your stay at Red Roof Inn & Suites Detroit-Melvindale/Dearborn. I am happy that you were satisfied with the pool and the comfortability of the king bed. However, you stated that the room had a heavy smell of cigarette, the hotel was dated and the other listed issues hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist
par un voyageur
Publié le 20 août 2018 sur Expedia
La chambre était correcte.
Les tapis de l’etablissement était très sales.
L’eau du spa et de la piscine n’était pas limpide.
Commentaires de Gestion de l’hôtel
21 août 2018 par Sam, Gestion de l’hôtel
We apologise for the incovenience that you had to face during your stay at our hotel. We hope that you would give us a chance to serve you again with a better hospitality next time.
par un voyageur de Québec
Bel hotel situé près de l'autoroute.
Publié le 8 mars 2018 sur Expedia
Pour : Localisation près de l'autoroute et la proximité des restaurants.
Contre : Ok
Le quartier ne rend pas justice à la qualité de l'hôtel. La piscine et le spa sont les bienvenus.
Commentaires de Gestion de l’hôtel
13 avr. 2018 par Frontdesk, Gestion de l’hôtel
we’ll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 19 juill. 2017 sur Hotels
par jeanine
Hotel bruyant
Publié le 26 févr. 2017 sur HotelsHotel bruyant et loin de tout
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Stafff was very friendly. Pool was under renovation which was one of our main reasons for choosing this place. Tv had lines in it, lock on door was broken, beds were rock hard, pillows were completely flat, enough towels for one person, breakfast was cheerios or a bagel. Vending machine on our floor was completely empty.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Jeremy! Thank you for your feedback. While we are pleased to hear that our staff provided friendly service, we regret that other aspects of your stay fell short of your expectations. We understand the disappointment caused by the pool being under renovation and the condition of the room amenities, including the TV, beds, and towels. Your comments regarding breakfast options and the empty vending machine have been noted, and we will work on addressing these concerns. We appreciate your input and will use it to enhance the guest experience for future stays.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Place is a joke wouldn’t recommend anyone to go there
Commentaires de Gestion de l’hôtel
8 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Krystal! Thank you for your feedback. We regret that your experience did not meet your expectations. We take guest concerns seriously and will be reviewing the issues raised to ensure improvements are made.Your feedback helps us strive to create a better experience for all guests, and we appreciate you taking the time to share your thoughts.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Diana! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
I was supposedly had a Jacuzzi room that nothing worked I had to leave shortly after I got there very disappointed.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the Jacuzzi in your room. It is disappointing to hear that the amenities did not meet your expectations, and we understand how frustrating this can be.We take such matters seriously and will investigate the issue to ensure our facilities are functioning properly for all guests. Your feedback is valuable in helping us improve, and we hope you will consider staying with us again in the future for a more enjoyable experience.
