Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juill. 2023 sur Expedia
2 adults and a 12 year old. We had reserved a double room but told on arrival that there was an issue so they transfered us to a suite with a king and pull out. The pull out was dirty and the matress so thin that I guess sleeping in it would result in some sort of injury. So we shared the king (that was confortable). Room had heavy cigarette smell, hotel is dated and in need of serious work. The pool was fine. We only stayed 1 night but the deposit was taken (usually they are only pre-authorized) before being reimbursed 10 days later. That's very annoying because for me that means 2X conversion fees. Only hotel so far that did this to us on our extendend roadtrip...
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Stefan,Thank you for your review following your stay at Red Roof Inn & Suites Detroit-Melvindale/Dearborn. I am happy that you were satisfied with the pool and the comfortability of the king bed. However, you stated that the room had a heavy smell of cigarette, the hotel was dated and the other listed issues hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist
par un voyageur de Drummondville
Publié le 20 août 2018 sur Expedia
La chambre était correcte.
Les tapis de l’etablissement était très sales.
L’eau du spa et de la piscine n’était pas limpide.
Commentaires de Gestion de l’hôtel
21 août 2018 par Sam, Gestion de l’hôtel
We apologise for the incovenience that you had to face during your stay at our hotel. We hope that you would give us a chance to serve you again with a better hospitality next time.
par un voyageur de Québec
Bel hotel situé près de l'autoroute.
Publié le 8 mars 2018 sur Expedia
Pour : Localisation près de l'autoroute et la proximité des restaurants.
Contre : Ok
Le quartier ne rend pas justice à la qualité de l'hôtel. La piscine et le spa sont les bienvenus.
Commentaires de Gestion de l’hôtel
13 avr. 2018 par Frontdesk, Gestion de l’hôtel
we’ll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 19 juill. 2017 sur Hotels
par jeanine
Hotel bruyant
Publié le 26 févr. 2017 sur HotelsHotel bruyant et loin de tout
par un voyageur
Publié le 30 août 2024 sur Expedia
Out dated
Commentaires de Gestion de l’hôtel
31 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tegra! Thank you for your feedback. We understand that you found the property outdated, and we appreciate your input as it helps us identify areas for improvement. We're committed to enhancing our facilities and ensuring a better experience for our guests. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 30 août 2024 sur Expedia
Really shouldn’t be pet friendly at all nowhere for the animals to go to the bathroom at all, and it was nice of them to not charge the deposit
Commentaires de Gestion de l’hôtel
31 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Britney! Thank you for your feedback. We're sorry to hear that the pet-friendly amenities did not meet your expectations. We strive to ensure that our facilities are accommodating for all guests, including those traveling with pets. Your comments will be reviewed to see how we can improve our pet-friendly services. We appreciate your input and hope you might consider staying with us again in the future.
par un voyageur
Publié le 29 août 2024 sur Expedia
Lights did not work, tv did not work, toilet did not flush, people above us were loud and stomping all night, walls and bathroom were dirty. Staff was incredible and friendly but property needs TLC
Commentaires de Gestion de l’hôtel
30 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Leslie! Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the non-functional lights, TV, and toilet, as well as the noise disturbances and cleanliness concerns. We understand how frustrating these problems must have been, and we are sorry for any inconvenience caused.Your positive comments about our staff are appreciated, and we're glad to know they were friendly and helpful despite the challenges you faced. Please rest assured that your concerns about the property's condition will be shared with our management team for immediate attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.
par un voyageur
When in need Red Roof comes through for you!
Publié le 28 août 2024 sur HotelsClean and convienet. Power went out at home for 24 hours and needed a place for me and my two small dogs. We all were comfortable and safe! Check in was amazing ! The night recep who got off at 11pm on the night of the 27th was amazing and a huge help!
Commentaires de Gestion de l’hôtel
30 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Sade! Thank you for your glowing review! We're thrilled that we could provide you and your two small dogs with a comfortable and safe place during the power outage at home. It's great to hear that you found our location clean and convenient, and that your check-in experience was amazing. We appreciate your kind words about our night receptionist and will be sure to share your feedback with the team. We look forward to being here for you whenever you need us again!
par un voyageur
Publié le 25 août 2024 sur Expedia
There were cockroaches, it stunk like weed, seemed like bums lived there
Commentaires de Gestion de l’hôtel
26 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi danielle! We sincerely apologize for the negative experience you had during your stay. The issues you mentioned regarding cleanliness and odor are certainly not in line with our standards. We take your concerns seriously and will be addressing them with our team to ensure they are promptly resolved.Thank you for bringing these matters to our attention. We hope you might consider giving us another chance in the future to provide you with a better experience.
