Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2024
par un voyageur
Publié le 19 nov. 2024
par un voyageur de Oxford
Publié le 20 sept. 2024 sur Expedia
Felt unsafe. Door guard was removed
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the safety concerns you had which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Allison, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills and I were elated to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Room was disgusting. Actually went and bought Lysol and sprayed down the bed. Bathroom was dirty. So gross. Ice machine was broken but in hindsight, probably glad I didn’t consume the ice. Drips of sticky nicotine or some other brown liquid on the inside of the windows.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Shellie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. You indicated that the ice machine was broken, the lack of cleanliness as it relates to the room and bathroom along with the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Nasty, disgusting, and dirty
Publié le 1 sept. 2024 sur HotelsThe most disgusting hotel I’ve ever seen. Wont be back and wont ever recommend to anyone, better off sleeping in your car. Huge clumps of hair all over the hallways and dead bugs and garbage everywhere.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Emerald. The staff and I at the Red Roof Inn & Suites Lake Orion/ Auburn Hills were disappointed to see your 2/10 score following your stay. You indicated that the pest you reported, the garbage mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Yuck!
Publié le 31 août 2024 sur HotelsAwful! Dirty! Wires hanging, phone unplugged, food wrappers. Half used toilet paper rolls on the back of the toilet. Gross!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Jason,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/Auburn Hills. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies as the cleanliness of the room was not up to your standards. We strive to provide all our guests with all the comforts of home, so I am disappointed to see that we did not accomplish that with your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 août 2024 sur Expedia
Room had a smell and the a/c didn’t work so I tossed and turned all night.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills, Ronald. It was displeasing to read that your experience did not meet your expectations. You stated that the poor room odor and the faulty A/C unit hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Expedia
Not the cleanest bathrooms or bed sheets
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Ramon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the bathroom and the bed sheets. Please accept our sincerest apologies for the impact these issues had on your visit. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
I will be contacting Ted roof corporate due to the fact that front desk staff was not helpful, dirty hallways, tv didn’t work and front desk lady sent a “guest” of the hotel to our room to fix, even though she told us she would send a tech, he told us he’s not a tech but a guest that lives there and knows nothing about tvs(could have put us in danger), nightstands sticky and gross, and in one night stand there was a box of condoms and my jelly, fridge was iced over, floor dirty
Commentaires de Gestion de l’hôtel
30 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Patti, Thank you for telling us about your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am disappointed that your experience was less than satisfactory, prompting your 2/10 score. The situation you described regarding the encounter you had with the staff, the dirty hallways, the TV not being able to work along with the other concerns listed are deeply regrettable. I am very sorry for your experience. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
