Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
We did not last 30 minutes at the property and the only thing that took us that long was trying to get the courage to ask for a refund. The housekeeper should be fired if they even have a housekeeper. There was hair all over the bathroom, the stoppers weren’t even in the sink and tub drain, there were handprints on the headboards , literal boogers on the lamp shade and post, nothing but stains all over the bedding. It was really bad. I have photos if needed. People say you get what you pay for but even what we paid (107) this place was extremely over priced. However I will say the guy at the front desk was super understanding and accommodating and did offer us a refund which I appreciated.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Amy,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I was saddened to read your stay fell short due to hair being all over the bathroom, the stained bedding and the other concerns you highlighted. We are very sorry for your experience. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. However, I was pleased to see you the front desk staff was super understanding and did offer you a refund. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Hotels
The room was clean, but extremely outdated. Also, the walls needed redone because they were patched up everywhere. Rusty toilet paper holder in the walls, rusty fixtures.
Commentaires de Gestion de l’hôtel
14 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Colleen, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am glad to read that you were pleased with the cleanliness of the room. However, you indicated that you were unsatisfied with your stay as the room was outdate, the walls needed to be redone and the other listed concerns. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Ana, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Henry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
The room wasn’t cleaned at all or very well. The staff was great though. Got me anything I needed right away. Feel more like a halfway house than a hotel. But it was the only hotel in the general area that I could see.
Commentaires de Gestion de l’hôtel
12 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Courtney, Thank you for your review following your stay at Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am thrilled that our staff made sure you got what you needed in ample time. However, you stated that the room wasn't clean at all, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
It was pretty much what I expected. I was only in the area overnight.
Commentaires de Gestion de l’hôtel
12 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey James,Red Roof appreciate you taking the time out of your busy day to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. It's thrilling to hear that your stay met your expectations resulting in your 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Veronica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Very ran down. Overall Lacked cleanliness . But beds were very comfortable! .
Commentaires de Gestion de l’hôtel
11 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. Though the beds were very comfortable, you indicated that you were unsatisfied with the lack of cleanliness and the appearance of the property. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to welcoming you back in the future!Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur de AKRON
Publié le 5 août 2024 sur Expedia
We stayed 1 night and everything was good, front desk staff was very helpful and knowledgeable about anything we asked. Clean and a good hotel.
Commentaires de Gestion de l’hôtel
8 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Catherine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with our knowledgeable staff and clean rooms. I am grateful for the feedback you provided so we are able to continually improve our hotel.We hope to continue to provide great experiences for you.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
