Note fondée sur 365 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Expedia
I called the office to complain and the person there was with bad attitude I left with out getting my refund after one hours being there I could not stand the smell and there was spider in the shower and I have photos how moldy the place was
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sincerely, Management of Residence Inn , Gestion de l’hôtel
Thank you for sharing your feedback about the hotel. I am the new GM on property and one of my many goals is to work on improving our housekeeping department to ensure all rooms are cleaned , welcoming and a fresh smell upon entering the room, We do spray for spiders many times throughout the year. We are working on many improvements at the hotel and if you are in the area next year please consider giving us another try so that you will see the improvements for yourself. Thank you again your comment will be shared with our entire team as a learning tool on many ways to improve, have a great day
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sincerely, Management of Residence Inn , Gestion de l’hôtel
Thank you for your score of 8 out of 10, we would like to know what we could have done to get a perfect score of 10, as we are always trying to find ways to improve our customer service . Thank you again ,
par un voyageur de Muskegon
Publié le 29 sept. 2024 sur Expedia
par un voyageur
A room Too dirty to clean
Publié le 15 sept. 2024 sur HotelsOur room was in disrepair and a family's members took was only slightly better. Heavily stained furniture and carpet, including the pull out bed mattress. Room had the odor of a pee accident that was cleaned but needs cleaned again. Very few dishes provided (a set of 2 or 4 is standard for an Inn). The staff were lovely and attentive. I wish they worked for management that kept the hotel in better shape. It needs some major updating.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Not terrible. Acceptably clean. But we booked for three guests and there were no sheets or blanket supplied for the sofa bed. Had to ask. Also the shower knob malfunctioned and we were unable to turn the temperature down, then it got stuck on! Not worth the money i paid for the room.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sincerely, Management of Residence Inn , Gestion de l’hôtel
Thank you for taking the time to submit a review on your most recent stay, as the new GM on property I am working to make many changes at the hotel with a strong focus on cleanliness as well as ensuring we are delivering great customer service. I will be sharing your experience with our staff to ensure that not having a blanket and sheets in the room in unacceptable. Please accept my sincere apologies and if you are ever in the area in the near future please consider giving us another try as I am working very hard to make many well needed changes.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The staff is very engaging and friendly. The unit was clean and pleasant. The problems that caused a lower review were the pool and Internet TV being out of service. Nonetheless a pleasant stay.
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Hotels
Place is very nice.
par un voyageur
Family vacation
Publié le 20 août 2024 sur HotelsWonderful stay and friendly staff. The pool was closed so that was a bummer but we will be back for sure.
par un voyageur
Publié le 18 août 2024 sur Expedia
All good would stay again
