Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Marc
Publié le 27 août 2015 sur Hotels
par Millimono
Publié le 6 sept. 2014 sur Hotels
par un voyageur de Allentown
Publié le 8 oct. 2024
Room's carpet was in bad shape; walls in bathroom unclean
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Mary,Thank you for sharing your feedback with us. We’re glad our staff made a positive impression on you. However, we sincerely apologize for the cleanliness issues you encountered with the elevators and in your room; this is not typical of the high standards we aim to provide. Rest assured, this has been addressed with our pest control service and housekeeping team to ensure a cleaner and more comfortable environment for our great guests. We appreciate your insights and hope you might reconsider staying with us again.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Cynthia - General Manager, Gestion de l’hôtel
Please accept our sincere apologies for any service issues. Your feedback is important to us, and we will work to correct this to ensure any future stays are better. Thank you for letting us know about your experience, and we hope you will consider returning the next time you are in the area.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Cynthia - General Manager, Gestion de l’hôtel
Thank you for the review. We are aiming for 5 stars, and 100 percent accuracy. Please let us know what we can do to ensure your next stay is to your satisfaction.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Traffic noise and dirty dishes. Very polite check in staff
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Cynthia - General Manager, Gestion de l’hôtel
We are aiming for 5 stars! I do apologize for the issues you faced as we never want a guest to be unsatisfied through their stay. We will better train housekeeping to inspect the dishes better and we can provide you a end hallway with less noise. Please let us know when you are here next so we can ensure you are satisfied with your stay and make this right for you!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
large space， nice and comfortable
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Cynthia - General Manager, Gestion de l’hôtel
Thank you for the review. We appreciate you!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Cynthia - General Manager, Gestion de l’hôtel
We are sorry to hear about your experience and would like to offer you an upgrade for your next visit. Thank you for the review!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
When we opened the door to the room, it had a bad body smell. However, after we cranked the A/C, the smell was minimal.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Cory, thank you for staying with us at Sonesta ES Suites Auburn Hills Detroit. We're glad the adjustment to the A/C helped during your visit. We're looking forward to welcoming you back for an even better experience.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The metal strip between carpet and hardwood has exposed screws. I had to cover the strip with a towel because I cut my foot.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Keith, safety is always taken seriously, and the issue experienced is important for us to know. The matter has been shared with the maintenance team for review. Thank you for bringing this to our attention. Safe travels.
