Note fondée sur 573 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
This property was absolutely disgusting! Please don’t book a room here ever!! Roaches, dirty sheets, dirty carpet, dirty curtains, broken furniture, blood on the bedding. This place was absolutely horrible!! I want a refund from my stay! I only stayed for the night because of the wedding party I was apart of, other than that I would've left.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Elainda, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are under renovation of the hotel until late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Pictures were deceiving of facility. No housekeeping or change of sheets done during entire stay. Paid $140/night when another person was only paing $61/night, i feel i got ripped off. Next time ill stay at holiday inn.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Elainda, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Elainda, Gestion de l’hôtel
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I like the way the building was built in the area very nice
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Elainda, Gestion de l’hôtel
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Good location, Nice & helpful staff, Good room layout, Clean & comfortable bed, amenities a bonus
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elainda, Gestion de l’hôtel
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elainda, Gestion de l’hôtel
I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. To ensure that I fully understand your experience and how we can better serve you moving forward, please reach out to us, we care about your thoughts.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Very accommodating and helpful staff.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elainda, Gestion de l’hôtel
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elainda, Gestion de l’hôtel
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again
par un voyageur
Don’t Play Balme Game- Fix it!
Publié le 15 sept. 2024 sur HotelsHotel told me that it was the fault of hotels that I booked but they didn’t have a room available.
I heard , well you booked through a third party.
And after hearing that there was in fact a room available, but the bed wasn’t made ; a late night employee was asked to make it and wasn’t at all interested. When I told the front desk about all of my concerns and hearing this employee not seeming concerned, she actually said “well that’s not here nor there”????
I wonder if hotel chain management, who obviously USE third party services, know that their employees BLAME them!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elainda, Gestion de l’hôtel
I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. To ensure that I fully understand your experience and how we can better serve you moving forward, please reach out to us, we care about your thoughts.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elainda, Gestion de l’hôtel
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again
