Note fondée sur 208 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Meh
Publié le 10 sept. 2024 sur HotelsNot super clean
Breakfast not up to par
Fire alarms going off multiple times
Walls paper thin
Trash in parking lot
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Chris, Gestion de l’hôtel
Thanks for your feedback, sorry for the inconviences we hope we can make it up to you in the near future!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Chris, Gestion de l’hôtel
Thanks for your feedback we greatly appreciate it and we hope to see you in the near future!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Hair in the shower (not ours), dirty pool, hot tub and workout room. Something sticky on the carpet almost in the middle of the room- had to lay down a towel so we would stop sticking to it as we walked through.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your feedback sorry about the inconviences you may had experienced and we hope we can make it up to you in the near future!
par un voyageur
Publié le 27 août 2024 sur Expedia
They did not have my reservation correct. Half of my group had to sleep in the car because they did not provide me the room I reserved.
Commentaires de Gestion de l’hôtel
28 août 2024 par Chris, Gestion de l’hôtel
Sorry to hear you may had experinced some inconviences during your stay... Thanks for your feedback we greatly appreciate and hope we can make it up to you in the near future!
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Chris, Gestion de l’hôtel
Sorry to hear you may had experinced some inconviences during your stay... Thanks for your feedback we greatly appreciate and hope we can make it up to you in the near future!
par un voyageur
Publié le 16 août 2024 sur Expedia
When we checked in we were given the wrong room. I had reserved a double queen suite but got a king suite. I was visually upset, I have cancer and this was our first family outing since I was diagnosed. I was there to see a Tigers game and meet members of a cancer foundation that has helped me. The person that checked me in offered to send me to their sister hotel but I really needed a fridge for all the things I brought. I asked if there was an upgrade or something. He said there wasn't but that he would give me an additional room down the hall. This was the best option! My boys are old enough that they could be on their own and my boys felt very grown up having their own room. It really turned my experience around. I couldn't be happier, and we got to sleep in a king size bed. The hotel offers breakfast in the morning, to be honest I was not a fan of it but still nice to have it. We did definitely utilize it. My teen boys were still able to find enough to eat and could make their own waffles. I was also told that dinner items were offered Monday Wednesday. The day we checked in I think they had pizza. We did not take advantage of that since our schedule was very packed.
The rooms were clean and AC worked like a charm. Overall really good experience.
Commentaires de Gestion de l’hôtel
17 août 2024 par Chris, Gestion de l’hôtel
Thanks for your feedback we greatly appreciate and hope to see you in the near future!
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Chris, Gestion de l’hôtel
Sorry to hear you may had experinced some inconviences during your stay... Thanks for your feedback we greatly appreciate and hope we can make it up to you in the near future!
par un voyageur
Publié le 13 août 2024 sur Expedia
Loved the Studio Suite, perfect for a long weekend. Pretty quiet even though it is near the Train Tracks. Pool looked inviting but we didnt use it. Even the breakfast was pretty good. Overall a ⁵ star stay. Be prepared for a $200 deposit in advance of your stay though.
Commentaires de Gestion de l’hôtel
17 août 2024 par Chris, Gestion de l’hôtel
Thanks for your feedback we greatly appreciate and hope to see you in the near future!
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Chris, Gestion de l’hôtel
Thanks you for your feedback, im sorry about the inconviences you may had experienced and we hope we can make it up to you in the near future!
par un voyageur
Will not be staying here again!
Publié le 7 juill. 2024 sur HotelsWe booked a suite online that specified that the room slept 7 and had a King and two queens. I called the day of to let the staff know we would be checking in late after a concert and the staff looked at the reservation (I’m assuming, and said she would leave a note). That night when we were checking in after 11 pm and we were exhausted the staff told us that room was not available and split my family into two rooms that were not adjoining. We were so tired we just accepted and went to our rooms. One room didn’t have fresh towels in it and the other had a clump of hair in the shower. Neither room was entirely clean. When we went back to the desk to ask for a bottle of water we thought maybe they would comp the water based in our troubles… but no. $2 per bottle!
As for sustainability… the breakfast plates were served on styrofoam. Is it 1986?!
Will not be staying here again.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Chris, Gestion de l’hôtel
Thank you for your feedback we appoligize about the inconviences you may had experience and hope we can make it up in the near future!
