Ratings based on 881 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by GM, Hotel Management
Dear Dominique, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Lance Misner, GM
by A traveller
Posted Aug. 26, 2024 on Expedia
Room smelled like mildew and bathrooms is filthy
Comment from Hotel Management
Aug. 26, 2024 by GM , Hotel Management
Dear hassan, I’m sorry the cleanliness of your bathroom was not up to our high standards and that you detected an odor; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Lance Misner, GM
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by GM, Hotel Management
Dear Anonymous, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lance Misner, GM
by A traveller
Posted Aug. 26, 2024 on Expedia
The staff were kind and responsive however engineering was called to our room 3x for three different issues, including a plumbing issue.
Comment from Hotel Management
Aug. 26, 2024 by GM, Hotel Management
Dear Sharon, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our kind, responsive staff, I'm sorry that we weren't able to deliver a more positive experience due to the maintenance issues you experienced. We hope to host you again. Sincerely, Lance Misner, GM
by A traveller
Won’t stay again
Posted Aug. 25, 2024 on HotelsStayed for my son’s birthday weekend. Room was nice was great and spacious. Pool and hot tub where not cleaned the best and always having to ask for towels. Saturday morning front desk lady was rude I paid for breakfast credit for Saturday and Sunday morning, this was verified when I checked in Friday afternoon. Went and got drinks Saturday morning and the lady told I used up my credit I said yes for today I need my card back for tomorrow credit and she told me no you get anything else. She was the only rude one everyone else was great. Room service was nice and even the housekeepers, when I asked for just a few extra towels. For the price I paid I felt the pool could have been better and more options to grab something quick with my credit, but won’t be a hotel I stay at again. Sunday morning my 9 year old was woken up to a large drink half naked party not pleased with that, not the way he should wake up for his 9th birthday.
Comment from Hotel Management
Aug. 26, 2024 by GM, Hotel Management
Dear Amber, I’m sorry that you did not find us to be a good value and that our pool was not met with our excellence in service. Additionally, I apologize you found our associate insincere and that inconsiderate guests interrupted the comfort of your stay. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lance Misner, GM
by A traveller
Posted Aug. 24, 2024 on Expedia
Great accommodation. Would recommend
Comment from Hotel Management
Aug. 25, 2024 by GM, Hotel Management
Dear Douglas, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lance Misner, GM
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Nick, Hotel Management
Thank you for your review.
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Nick, Hotel Management
Thank you for your review.
by A traveller
Posted Aug. 22, 2024 on Expedia
very pretty hotel love the westin
Comment from Hotel Management
Aug. 22, 2024 by GM, Hotel Management
Dear Cartionna, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience and are eager to provide you with excellent service the next time you visit. Best, Lance Misner, GM
by A traveller
Posted Aug. 21, 2024 on Expedia
Carpet was filthy and staff over charged me.
Comment from Hotel Management
Aug. 21, 2024 by GM, Hotel Management
Dear Robert, I sincerely apologize for not meeting your expectations. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. I'm at your service should you like to discuss this in more detail. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Lance Misner, GM
