Note fondée sur 105 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Wisconsin Rapids
Publié le 28 sept. 2024 sur Expedia
I liked that they had a night security officer. Everyone was very nice.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par SOTL, Gestion de l’hôtel
Hi Laura! Thank you so much for your kind words! We’re delighted to hear that you appreciated our night security officer and found our staff to be friendly. Ensuring our guests feel safe and welcomed is our top priority.We look forward to welcoming you back on your next visit!
par un voyageur
Basic
Publié le 15 sept. 2024 sur HotelsBasic room. Nothing special. Deadbolt did not work on room. Room had a refrigerator and nice towels. No breakfast and vending machines are out of order.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par SOTL, Gestion de l’hôtel
Good morning, Jennifer. Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the deadbolt and the vending machines. Your comments have been shared with our maintenance team to ensure these issues are addressed promptly.We’re glad to hear you appreciated the refrigerator and the quality of our towels. However, we regret that our room did not meet your expectations. We are continuously working to improve our services and amenities, and your feedback is invaluable in helping us achieve that.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Star of the lakes, Gestion de l’hôtel
Glad to hear that you enjoyed your stay.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Came to understand after we checked out that the hotel uses some rooms as a half-way house. We were wondering what was up when there was an armed security officer in the lobby at 6 p.m. when we checked in and at 9:30 p.m. when we returned to the hotel.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par SOTL, Gestion de l’hôtel
Good morning, Keith. Thank you for sharing your feedback with us. We genuinely appreciate your insights and are sorry to hear that your recent stay did not meet your expectations.We understand your concerns regarding the presence of security personnel and the information you discovered about some of our rooms. Our primary goal is to ensure the safety and comfort of all our guests. The security staff you observed is part of our commitment to providing a secure environment for everyone staying with us, including those who may require additional support.We recognize that transparency and communication are crucial, and we regret any inconvenience or discomfort this situation may have caused. Please know that we are continually working to balance the needs of all our guests while maintaining the highest standards of hospitality.We value your feedback and would like the opportunity to make things right. If you have any further questions or if there's anything specific, we can do to address your concerns, please feel free to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Convenient Location
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Star of the Lakes, Gestion de l’hôtel
Glad you enjoyed your stay.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Star of the lakes, Gestion de l’hôtel
We are glad you enjoyed your stay with us.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Nice and affordable. Quiet and convenient.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Starofthelakes, Gestion de l’hôtel
We are glad it was a good experience for you.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par SOTL, Gestion de l’hôtel
Good morning, Vernon. Thank you for taking the time to leave us a review. We appreciate your feedback. We hope to see you again real soon. Have a wonderful day.
par un voyageur
Publié le 30 août 2024 sur Hotels
I don’t want to be too negative. It’s probably about right for the price. Apparently “under new ownership.” It felt slightly sketchy, unkempt, smelly, outdated. The staff was taking smoke breaks outside our window. It’s the type of place you try not to think too much about touching things, carpet, comforter, furniture, etc.
Commentaires de Gestion de l’hôtel
30 août 2024 par SOTL, Gestion de l’hôtel
Good morning, we are truly sorry for the experience that occurred during your stay. We strive to make sure our guests' stays are the best possible. We are so very sorry for this. If you would like to discuss further, please reach out to management. Thank you.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par SOTL, Gestion de l’hôtel
Good morning, Gary. We apologize that your stay was not up to your expectations. If you would like to discuss further, please feel free to reach out to us.
