Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
5,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Very nice hotel that offers all day activities included with your stay
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you so much for your wonderful review! We are delighted to know that you enjoyed your recent stay with us at Amberdale Munnar.
It's heartening to read your kind words about our all day activities. We take pride in offering a diverse range of activities designed to accommodate the various interests of our guests, and to hear that they have contributed to making your stay memorable, truly encourages us to continue doing what we do.
Our team works tirelessly to exceed our guest's expectations and your feedback is a testament to their hard work and dedication.
We look forward to welcoming you back again.
Best Regards,
Hotel General Manager,
Amberdale Munnar
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Staff extremely attentive at dinner but would say overly attentive. We had constant questions about how everything was during meals yet any requests for drinks/cutlery seemed to take an age despite numerous members of staff being around. I was called 40 minutes before breakfast closed asking why we weren’t at breakfast yet and that it would close soon yet when I had showered and noticed that our towels had been taken and none left to replace them it took 2 calls and over 20 minutes to get new ones. Reception didn’t seem to react to requests for bottled water when called and then upon check out I explained we needed to go as our driver was waiting but I was forced to sit down to wait for the bill which was not given until I filled out a review form on a tablet and then pushed to leave a google review. When I left 3 stars related to timeliness, 2 reception workers came over disgruntled and pushed for justification. It then took a further 15 minutes for their card machines to work to take payment (not their fault I know) which meant check out ended up taking close to 45 minutes despite explaining we had to leave with our driver parked outside
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking time out of your day to share your experience. We appreciate your feedback, as it speaks volumes about different aspects of our hospitality and services, especially when it comes to improving our guests' overall experience at our hotel.
We're delighted to know that our staff was very attentive during your dinner time, but we sincerely apologize if the constant attention was overwhelming for you.
Your feedback regarding the delay in addressing your requests for drinks, cutlery, fresh towels, bottled water, and the time taken to rectify these issues have been duly noted. It pains us to learn that this put a damper on your experience, and we sincerely apologize for the inconvenience caused. We also regret the delay during your check out process and the confusion that ensued with the review and payment procedure.
We have taken your remarks very seriously and have discussed them with the relevant departments for immediate course correction. We understand the importance of timely service and we regret that we fell short of your expectations.
Once again, we apologize for the negative experiences you had during your stay. As the general manager, it's my job to ensure the comfort and satisfaction of our guests, and your feedback has provided an essential perspective on how we can improve.
We look forward to an opportunity to host you
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We are all absolutely delighted to read your recent review and to receive such a high rating exceeding our scale.
Moreover, we take all your feedback onboard as it serves to strengthen us. Undoubtedly, we are committed to continually improving our services and enhancing our guest experience. We will definitely share your comments with our team to encourage them to persist their dedication to their jobs and to assure them that their efforts to deliver high quality service are not only noticed, but highly appreciated by our valued guests like yourself.
We hope, quite keenly, that we get the pleasure of serving you again on your next visit to the locale. Again, thank you very much for your outstanding review and for choosing us as your hotel destination.
Best Regards,
Hotel General Manager,
Amberdale Munnar
par un voyageur de Fremont
Publié le 1 mai 2024 sur Expedia
par un voyageur
Publié le 10 avr. 2024 sur Hotels
par un voyageur
Publié le 25 mars 2024 sur Expedia
par un voyageur
Publié le 26 févr. 2024 sur Expedia
This hotel is not a five-star property. It does not look as glorious in person as it does in the pictures. The room was marginally clean. The staff are useless. At the price point, they should provide breakfast for free, but they are content to nickel and dime you for everything. I ordered room service, and I’m pretty sure the slop they brought me was from the buffet. I couldn’t manage to eat it. Nothing about the property was inviting. And to make matters worse, I was in a room that overlooked the hotel’s hvac. They should sharply discount such rooms because there is nothing pleasant about being in the mountains and overlooking industrial equipment. The wifi sucks. This wouldn’t be as much of a problem if the property was actually a pleasant place to relax. Unfortunately it is not. The experience was so horrible that I checked out after one day even though I paid for three nights. Oh, and the towels are threadbare.
par un voyageur
Publié le 7 févr. 2024 sur Expedia
par un voyageur
Publié le 19 janv. 2024 sur Expedia
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Great views from very comfortable rooms.
Buffet food was good as was afternoon tea and snacks on roof terrace.Dining staff excellent and eager to help.
Thank you.
