Note fondée sur 19 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,5 sur 5
57 % des clients le recommandent
3,7 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 7 janv. 2024 sur Expedia
4 sur 5
par un voyageur

Publié le 31 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2022 par ISSACS RESIDENCY, Gestion de l’hôtel
Dear Mr.Martin Jebaraj Greetigs from Issacs Residency,Munnar Thank you for your favorable feedback.
1 sur 5
par un voyageur

Bad service/accused of stealing/made to wait long

Publié le 11 mai 2022 sur Hotels
They keep chargeable-if-you-use items inside the room which I have not seen anywhere else in the world. There are bottles of water, beverages kept in the refrigerator in the room, packets of potato chips : all which they said will be payable if used. It was a strange thing to notice. They should not keep it in the room unless it has been ordered or asked for. So when I went to check-out, they made me wait till one of the managers went to the room and checked if any of the items have been used or not. Then again they said they are missing one of the cloth towels in the bathroom. So we had to go back and check again and see if it was fallen anywhere, but couldn't find it anywhere. Finally we told they can check our bags if they want if they suspect we were stealing it. Then after some arguments, the manager told he will handle it. It was extremely impolite and were accusing us of stealing.
Commentaires de Gestion de l’hôtel
14 mai 2022 par Sanjeeth, Gestion de l’hôtel
Dear Valued Guest, We greatly appreciate the feedback you provided in online. Please accept our apologies for the inconvenience caused during your stay and checkout time, We value your comments and ratings it will help us to meet our guest's expectations. Kindly note that all the minibar items is chargeable and we placed minibar menu in all the rooms. We will de brief our team members to convey this message to guests while check in time. regarding the linen missing we will investigate and get back to you at the earliest. We thank you for your feedback and look forward to welcoming you back to the Issacs's Residency. Best Regards Sanjeeth Kuriakose General Manager
4 sur 5
par un voyageur

Publié le 31 mars 2022 sur Hotels
Hotel was in good shape, fairly well maintained. centrally located, walking distance to the town.
Commentaires de Gestion de l’hôtel
5 avr. 2022 par ISSACS , Gestion de l’hôtel
Dear Guest Greetings from Issacs Residency, Munnar ! It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services. We value your patronage and look forward to welcoming you back to Issacs Residency soon
5 sur 5
par un voyageur

Publié le 5 janv. 2022 sur Expedia
Beautiful room with new interiors.
Commentaires de Gestion de l’hôtel
7 janv. 2022 par Issac residency, Gestion de l’hôtel
Dear Mr Vijay Greetings from Issacs Residency, Munnar!!! It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services. We value your patronage and look forward to welcoming you back to Issacs Residency soon Thanks and Regards General Manager Mathew Bovas . 9497133502
4 sur 5
par un voyageur

Publié le 12 mai 2019 sur Hotels
It is great experience
Commentaires de Gestion de l’hôtel
4 juin 2019 par MATHEW, Gestion de l’hôtel
THANK YOU FOR YOUR VALUABLE COMMENTS
3 sur 5
par un voyageur de mumbai

Good Hotel.....with a catch

Publié le 13 juin 2018 sur Expedia
Hotel is good, located at stones throw away from Munnar city centre. However, the hotel comes across as one that has not been renovated for atleast 15 years. Rooms lack white light, adequate charging points, room heating options. Getting adequate hot water even in stipulated time was an issue. The furniture in the room has a feel of antiquity to it. All in all ....3 stars.
Commentaires de Gestion de l’hôtel
22 juin 2018 par MATHEW, Gestion de l’hôtel
thank you sir for valuable comments
3 sur 5
Recommandé
pour Tout le monde
par un voyageur

right at the centre of the town

Publié le 3 mai 2018 sur Expedia
Pour : the location - as other shops and restaurants were within reach. If one is away from the town of Munnar - often one feels secluded and cut off.
Contre : the upkeep and maintenance needs looking into. the restaurant used to be better a few years back - now very few people appear to be walking in.
Emplacement : at the centre of the town - so one has access to all kinds of shops selling spices, tea, chocolates and also other restaurants and eateries
A beautiful courtyard in front with colourful flower beds, the restaurant which we have frequented earlier is average, cleanliness is good. The rooms are small and cramped, but clean. The mini fridge was adequately loaded. The housekeeping staff were very cordial and helped us with the extra beds as soon as we reached the room. Had a pleasant sleep at night with the cool weather - the room appeared to be dusty as the kids started sneezing and having stuffy nose in the morning when they woke up. Rates are too high for the average facilities they are providing. And the place appears to be falling apart - though it had a good name in the past. Good maintenance and upkeep of the rooms is highly essential if they have to keep it running - many of my friends suggested against taking rooms here. So reputation is already low and they appear to be struggling.
Commentaires de Gestion de l’hôtel
9 mai 2018 par MATHEW, Gestion de l’hôtel
THANK YOU SIR , FOR YOUR VALUABLE COMMENTS
1 sur 5
par un voyageur de india

Bad experience

Publié le 28 déc. 2017 sur Expedia
Hotel has deducted charge of rs 7164.00 two times from my card.when I said return my rd 7164.00 they said it does not come in my account.i have shown them my bank statement .they are silent....Never go that hotel...
Commentaires de Gestion de l’hôtel
3 janv. 2018 par MATHEW, Gestion de l’hôtel
Dear Sir, The hotel not Deducted twice only Rs.7164/- and you have to contact to you branch.
4 sur 5
par Michael

Not as described on the website

Publié le 21 nov. 2017 sur Hotels
Room choices advertised on the website stated deluxe TWIN rooms. The only twin rooms are standard, no views. There was no bar in the hotel as advertised. It’s been closed for ‘ several months’ due to local laws. Staff were very friendly and helpful
Commentaires de Gestion de l’hôtel
23 nov. 2017
thank you sir, for your valuable comments
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