Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
My stay in February
Publié le 25 févr. 2024 sur HotelsExcellent hotel. Brand new. I highly recommend.
par un voyageur
Publié le 7 déc. 2023 sur Expedia
The hotel had good chances to be great.
Rooms are spacious and nominally well equipped.
Area is clean and beach is good.
The main buffet style restaurant is good.
But of three rooms we had booked in all three air-conditioning was misbehaving.
Rooms have decent sound insulation. But even with that the volume level the lift announcements produce is to high. There's no sense in keep it so loud.
My parents tried to sleep with the balcony door open. But the noise of some engine that was running early every morning for some 20 minutes, forced them to close the door. And attempt to use air conditioning again.
In our room during all our stay there was a sewage odor in the bathroom.
Inconsistent water supply in shower.
We got several times replacement towels, that had sour stench. Bed linens weren't changed in a course of two weeks stay.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Yehia Sokar, Gestion de l’hôtel
Dear Mr. Andrey,Thank you for taking time and effort in sharing your comments and feedback on your stay at the Royal M Hotel and Resort Al Aqah.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.Please allow me to offer my sincere apologize for the shortcomings you experienced during your stay. I can assure you; your comments are being dealt with and we do express regret on the unnecessary inconveniences caused to your stay.Your comment has been taken on board by our management team who will take proper and necessary actions to avoid such situation for future guests.We hope to welcome you home at Royal M Hotel and Resort Al Aqah again on a future holiday.SincerelyYehia SokarRooms Division Manager
par un voyageur
Publié le 1 oct. 2023 sur Hotels
Services not good. This is a 5 star hotel but the services and the personal is not at that level. We tried all the restaurants and only the asian one was good but service very slow. Many beverages from the menu were not available in the all Hotel. For the breakfast I wanted a decaf cappuccino but they didn't have decaf available in the entire Hotel.We stayed in the villa but the water from the tub was coming brown. Beautiful view but not more than that.
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Yehia Sokar, Gestion de l’hôtel
Dear Mr. GiovanniThank you for taking time and effort in sharing your comments and feedback on your stay at the Royal M Hotel and Resort Al Aqah.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.Please allow me to offer my sincere apologize for the shortcomings you experienced during your stay. I can assure you; your comments are being dealt with and we do express regret on the unnecessary inconveniences caused to your stay.Your comment has been taken on board by our management team who will take proper and necessary actions to avoid such situation for future guests.We hope to welcome you home at Royal M Hotel and Resort Al Aqah again on a future holiday.SincerelyYehia SokarRooms Division Manager
par un voyageur de London
Publié le 21 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Yehia Sokar, Gestion de l’hôtel
Dear Mr. Leonid,Thank you for taking time and effort in sharing your comments and feedback on your stay at the Royal M Al Aqah Beach Hotel & Resort.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve. We hope to welcome you home at Royal M Al Aqah Beach Hotel & Resort again on a future holiday. SincerelyYehia Sokar Rooms Division Manager
par un voyageur
Great experience
Publié le 21 août 2023 sur HotelsHotel facilities are amazing and very friendly staff specially Mr Medhat from front desck
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Yehia Sokar, Gestion de l’hôtel
Dear Mr. Mohamed,Thank you for taking time and effort in sharing your comments and feedback on your stay at the Royal M Al Aqah Beach Hotel & Resort.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve. All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us. We hope to welcome you home at Royal M Al Aqah Beach Hotel & Resort again on a future holiday. SincerelyYehia Sokar Rooms Division Manager
par un voyageur
Publié le 4 juill. 2023 sur Hotels
اقامة رائعة و خدمة جيدة و المكان جميل و هادئ
par un voyageur
Publié le 14 juin 2023 sur Hotels
par un voyageur
Publié le 14 juin 2023 sur Expedia
The hotel is less than a year old and in great condition. It is well maintained and staff are everywhere. The room I had was mountain facing. It was large and very comfortable. The Elemis amenities provided good quality. There are a number of dining options across the hotel and a nice indoor/outdoor roof terrace with great day time views. The hotel staff are eager to solicit positive online feedback - a little too eager, but understandable as they want a digital footprint asap. They have a carved out section of the Al Aqah beach which is kept tidy with nice views of Snoopy Island. The on-site dive center, Aquanauts.ae, is excellent and was the reason I initially stayed at this hotel. If you’re into diving or water sports in general, they will look after you very well. I would definitely stay at Royal M Al Aqah Beach Resort again.
par un voyageur
Publié le 1 juin 2023 sur Expedia
The employees are very polite and kind. The rooms and halls of the hotel were very clean. It was very pleasant to see the sea from the room.
Mr. Omar team was very
Mr. Omar and his colleagues were very professional and kind.
