Avis Hideaway Beach Resort and Spa

Dear Mr. Saleh,Thank you for taking the time to share your feedback regarding your recent stay at Hideaway Beach Resort & Spa. We appreciate the opportunity to address each point you have raised:Manager Availability: We note the misunderstanding regarding the scheduled meeting with a manager at 6:30 AM. Our Transportation and Recreation Supervisors are typically available during early departures, and your butler was present at that time. We will ensure that our communication about managerial availability is clearer in the future.Water Charges: At our resort, we are committed to environmental sustainability and operate a reverse osmosis water bottling plant that supplies still or sparkling water in refillable glass bottles. Please note that while this water is included in your villa, it is not part of the F&B outlets offerings as per the established meal plan. We appreciate your understanding.Sea Activities Desk: We understand your belongings were misplaced at the sea activities desk. We want to assure you that all lost and found items at our resort have always been recovered, and there has been no case of theft. It appears there may have been a mistake where another guest inadvertently took your scuba diving equipment or beach bag. We have taken this incident seriously and are further enhancing our security protocols and staff training.Jet Ski Issue: We maintain our jet skis regularly to ensure they are maintained to the highest standards. We understand the inconvenience caused by the technical glitch during your use and appreciate your patience.Umbrella Sunbeds: Upon thorough investigation, we discovered that on the morning of April 22nd, all the umbrellas were occupied, and two were missing hooks. Temporary fixes were implemented, and our servers stayed to ensure the umbrellas were fixed properly for guest comfort. We understand this may have caused inconvenience, and we regret if the presence of our staff was misconstrued as waiting for a tip.Bar Service: It is regrettable to hear that our bar service did not meet your expectations. We are committed to enhancing our responsiveness and will continue to train our team to better serve our guests.Dolphin Boat Ride: We typically ensure that bottled water is available for every guest on excursions. We are reviewing our procedures to avoid any such oversights in the future.Availability of Low-Fat Milk: We regularly stock low-fat milk at all our outlets, and we will ensure that all our staff are well-informed about our beverage offerings to avoid any future confusion.Early Departure: Your departure was coordinated based on your itinerary and travel timings, with a takeaway breakfast provided for your convenience. We continually seek ways to enhance our service and appreciate your feedback.Communication on Last Evening: Your concerns were brought to our attention during a conversation with our Manager on Duty, Ruwan, on the last evening of your stay. We regret that these were not

Dear Sir / Madame, Warm greetings from the Hideaway Beach Resort & Spa! First of all, it was a pleasure hosting you at our beautiful island and we are glad to see that you have truly enjoyed your visit. The entire team is looking forward to welcome you back again very soon to the Maldives! Warmest regards The Hideaway Management Team

Dear Hong, Greetings from Hideaway Beach Resort & Spa! Many thanks for sharing your recent experience at the Hideaway Beach Resort & Spa! We are glad to hear that you have enjoyed your visit and it was a true pleasure hosting you. Looking forward to welcome you back again very soon to our beautiful paradise. Best regards Hideaway Management Team

Dear Sir, Greetings from Hideaway Beach Resort & Spa! We would like to thank you for taking the time and sharing a good rating of your experience with us.

Dear Sir, Greetings from Hideaway Beach Resort & Spa! We are extremely delighted to know that you had one of the best vacations with us. Your feedback is very valuable for us. We always strive to provide the best of services and make sure guest leaves with their best memories, happy and satisfied from our resort. We look forward to welcome you back very soon. Thank you. Kind regards, Hideaway Management Team

Dear Sir, Greetings from Hideaway Beach Resort & Spa! We would like to thank you for taking the time and sharing your recent experience at Hideaway Beach Resort & Spa Maldives. On the other note, as we continually strive to ensure our guest experience the best visit possible during their stay, thus we regret to hear that you were not happy at some points as mentioned. Please don't hesitate to reach out to us directly so we can assist you with your concern. Rest assured, we'll look further into this, to make sure we provide our guests with the best holiday experience as possible. Look forward to your return visit in a not too distant future. Thank you. Kind regards, The Hideaway Management Team

Dear Sir, Greetings from Hideaway Beach Resort & Spa! We are extremely delighted to know that you had one of the best vacations with us. Your feedback is very valuable for us. We always strive to provide the best of services and make sure guest leaves with their best memories, happy and satisfied from our resort. Your lovely butler Omayma is sending you greetings and glad to assist you at your next visit. We look forward to welcome you back very soon. Thank you. Kind regards, Hideaway Management Team

Dear Eunyoung, Greetings from Hideaway Beach Resort & Spa! We are extremely delighted to know that you had one of the best vacations with us. Your feedback is very valuable for us. We always strive to provide the best of services and make sure guest leaves with their best memories, happy and satisfied from our resort. We look forward to welcome you back very soon. Thank you. Kind regards, Hideaway Management Team