Note fondée sur 216 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de KOSCIUSKO
Publié le 22 sept. 2024
The stay was acceptable. I like that they don't have carpet. The AC was very loud and not very cold. Even tho the hotel cousins to be pet-friendly, there were "No Pets Allowed" signs on the front door and the check-in desk. There is a big deposit required as well as a fee per pet per night. I didn't know about this extra cost until I checked in.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear SARA BETH,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
We were told that there were no rooms available downstairs but found that most of the rooms were vacant both Friday & Saturday nights.
When we arrived it was about twenty minutes before check in. The room we were given was very hot the A/C had not been turned on prior to check in. A guy was sent to get the unit cooling.
It was finally semi comfortable by midnight.The smell coming from the A/C was musky and stinky. We sprayed Lysol in the unit to cover the smell. The reviews say newly renovated!! Not the one we we put in. Won’t stay there again!!!
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bobbie,Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with your room, including the temperature, musty smell, and the condition not meeting your expectations. It’s disappointing to know that we didn’t provide the comfort and quality you anticipated. Your comments are important to us, and we will address them with our team to improve our services. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Well we had no hot water and the plug in bathroom didn’t work and we told the front desk and they just look at us. Also I paid cash for the deposit and they had to go inspect it before they my money back I ask them to take some off my room and they advise they couldn’t do that.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Carol,We are truly sorry to hear about the issues you faced during your stay. It's unacceptable that you experienced problems with the hot water and the bathroom plug, and that the front desk did not address these concerns effectively. Additionally, I understand your frustration with the deposit situation. We will address these matters with our team to improve our service. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jason,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Nice quite and convenient
Publié le 15 août 2024 sur HotelsI had pleasant quite stay despite the errey human/drug tracking feel. This hotel is newly renovated. The locals said it is much safer to stay now police patrol frequently especially late at night. I needed a good night sleep and had just worked a 16hr shift with 2hr of sleep and I needed a very clsoe place to crash after work and this hotel was very convenient located. The room was nice and a clean. Looks just like the pictures displayed online. My room had a slight odor but overall clean and quite and comfortable. Alot of contactors and road workers stay here.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found our hotel to be a convenient and comfortable place to rest after your long shift. We appreciate your feedback on the newly renovated property and the positive change in safety with increased police patrols. We're sorry to hear about the slight odor in your room and will address this with our housekeeping team to ensure it doesn't detract from our guests' comfort. We hope to provide you with an even better stay next time.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael D,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jonathon,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Un lugar, tranquilo y limpio, la cama muy cómoda!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maria,Thank you for your positive feedback! We're delighted to hear that you found our place quiet and clean and that the bed was very comfortable. Providing a restful and pleasant stay is our top priority, and it's great to know we met your expectations. We hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager
par un voyageur de Bellaire
Publié le 9 août 2024 sur Expedia
For a motel so close to the freeway it is surprisingly quiet, with nice trees around and restaurants/fast food that you can walk to.
We stayed in an outside room because we have pets and it was nice to park right outside our room and have plenty of places to walk the dog.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Susan,Thank you for sharing your experience! We're glad to hear that you enjoyed the quiet atmosphere despite our proximity to the freeway. It's great that the surrounding trees and nearby restaurants added to your stay, and we're happy that the outside room provided convenience for you and your pets. We strive to make our guests and their furry friends feel comfortable, and it’s wonderful to know that the location worked well for your needs. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
Great hotel. Great location. Very comfortable.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sherry,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel, and location, and found your stay comfortable. Providing a great experience for our guests is our priority, and we're glad we met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
