Avis RCH Luxury Hotel & Pool

Thank you Jean Marc for your stay and your generous review. It was a pleasure for us at RCH to have you and your lovely family rest with us. Hope to have you again soon!

Thank you for your generous review. Indeed our view is amazing. We’re sorry you only booked one night with us, as there’s plenty of nature related activities around but you need more than a day to enjoy the surroundings. We apologize for the AC unit. Voltage was irregular due to maintenance by the electricity company which prevented the unit from working well. We will look into the problem to find an alternative solution. Thank you again for your stay

Thank you for your stay and your review Mark. We appreciate your feedback and of course will improve every aspect that needs attention in the following months. Thank you again and come back soon

Thank you Stephen for your stay and your review! We’re thrilled we exceeded your expectations. Thank you again and come back anytime! Don’t forget to put in a word for us with your friends. Thank you!

Thank you for your stay and your review. We do take seriously all feedback. We do have procedures in place to guarantee your satisfaction and we’re very sorry communication dissent flow properly. We have investigated your claims and will proceed to answer them accordingly:1. The level for the pool was lowered that day to conduct maintenance of a small leak, but the water was clean as the pool is cleaned and checked for chlorine every night. We do have photographic evidence every morning to make sure it’s in a proper state.2. Our chef always has to come out within 5 minutes of serving your food to ask if everything is the way it’s supposed to be. She did in fact ask you if your pizzas were fine. You had eaten 2 slices each. Your partner nodded with an ok and you both ate the pizzas. 24 hours later you suggested you expected a courtesy because the pizza was undercooked, and of course we’re always glad to change the dish at our cost, but at the moment you ordered them.3. As a new road is being built in front of us, the contractor did break a cable and the provider took 2 days to change it. Nevertheless we shared data to your computers so your partner could work. It’s an unforeseen circumstance but we still managed to provide you with Wi-Fi.4. Your only claim was the pizza, 24 hours later, and although we understand your frustration, we ask if your food is ok at the time your eating, to make sure we’re following up on your statisfaction. We do understand you wanted a courtesy, but it was very difficult when your partner said it was good, and you ate everything without making a comment.5. We’re always on top of maintenance to be able to offer great facilities.6. All bookings have to pay vat tax upon arrival. It’s only when you show your passport and stamp of entry (less than 2 months) showing you’re a foreigner, when you’re exempt of such tax. It’s important to note you did not pay tax once you complied with proof.Your satisfaction is key to our success, and that’s why we did a detailed investigation on your booking to establish if we had done anything out of procedure to cause you a negative experience. We will continue to enforce all checks and procedures to strive for your total satisfaction. We’re sorry this time communication wasn’t timely for it.

Thank you Mathias for your visit and your generous review. We’re glad you enjoyed your visit. Please come back soon!

Gracias por tu estadía y por tu generoso comentario! Bienvenidos siempre a este paraíso. Saludos de nuestro equipo.

Jeffrey and Laura, it was lovely to have such beautiful people among us. Hope you had a great time in all of Colombia as you did in our little piece of paradise. Please come back soon

Gracias Maria por tu comentario. Esperamos nos visites de nuevo pronto.