Ratings based on 702 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from San Antonio
Posted Dec. 26, 2024
Comment from Hotel Management
Dec. 29, 2024 by Sophia CSR, Hotel Management
Hi Roland,Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
by A traveller
Posted Oct. 1, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by Sophia CSR, Hotel Management
Hi Paul,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
by A traveller
Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Sep. 30, 2024 by Sophia CSR, Hotel Management
Hi Hank,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
by A traveller
Posted Sep. 28, 2024 on Hotels
The room wasn't obviously dirty, but the more I looked, I kept finding more dirt and even some dead bugs around the perimeter of the room. There was also someone else's hair in the shower. My room was also missing its smoke detector, and the breakfast offering was pretty pitiful. There were two bananas, a couple of packaged honey buns, some granola bars, and nothing else. The room also had a coffee maker but no coffee, and the iron never got hot.
Comment from Hotel Management
Sep. 29, 2024 by Sophia CSR, Hotel Management
Hi William,We appreciate you staying with us but are very sorry to hear that you were not completely satisfied. Your comments have been shared with our team to ensure that they are addressed as our guests' comfort is our top priority. Please know that our friendly front desk staff is always available to help/rectify any issues our guests may have during their time with us. We'd be delighted to have another opportunity to exceed your expectations on your next visit.
by A traveller
Posted Sep. 26, 2024 on Expedia
We stayed here the night before our cruise. The staff was very friendly and accommodating. The property is newly renovated and is very clean. If we are ever back in the area we will stay here
Comment from Hotel Management
Sep. 27, 2024 by Sophia CSR, Hotel Management
Hi Robert,Thank you for your splendid review! We are absolutely delighted to hear that your stay with us was so enjoyable. It’s wonderful to know that our attentive staff and newly renovated, pristine property met your expectations. Should you find yourself back in the area, we would be thrilled to welcome you once more for another exceptional experience!
by A traveller
Great stay in Dickinson Tx.
Posted Sep. 26, 2024 on HotelsThis hotel is Great ! If you’re traveling and need a quiet comfortable and clean place to stay this is it . The staff is friendly and very attentive to guests needs . The rooms are very spacious clean and the place is very quiet and the rates are very reasonable . This place is a diamond in the rough for sure , a real hidden gem .
Comment from Hotel Management
Sep. 27, 2024 by Sophia CSR, Hotel Management
Hi Paul,It brings us immense joy to know that you consider our hotel a hidden gem, offering tranquility, comfort, and impeccable cleanliness. Your recognition of our attentive staff and spacious rooms is deeply appreciated. We are thrilled that you found great value in your stay and look forward to welcoming you back for yet another remarkable experience!
by A traveller
Posted Sep. 26, 2024 on Hotels
Comment from Hotel Management
Sep. 27, 2024 by Sophia CSR, Hotel Management
Hi April,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
by A traveller
Posted Sep. 26, 2024 on Hotels
Comment from Hotel Management
Sep. 26, 2024 by Sophia CSR, Hotel Management
Hi Paul,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
by A traveller
Posted Sep. 22, 2024 on Hotels
Great staff, and it was quiet as well. Within walking distance from restaurant and 24 hour gas station. Also the pool was clean and well managed. The room was good as it was clean, clean bathroom and come with ask the necessities.
Comment from Hotel Management
Sep. 23, 2024 by Sophia CSR, Hotel Management
Hi ChristopherIt’s a pleasure to receive your commendation! We are delighted to hear that you found our staff exceptional and appreciated the tranquility of your stay. We take pride in providing immaculate accommodations and ensuring our guests have all the necessary amenities for a comfortable stay. We eagerly anticipate the opportunity to welcome you back in the future!
by A traveller
Posted Sep. 15, 2024 on Expedia
Easy checkin
damage to couch saying it is leather when it is not and wants new couch when the think is old and worn rather than repair it
Comment from Hotel Management
Sep. 16, 2024 by Sophia CSR, Hotel Management
Hi Paul,We’re pleased to hear that your check-in process was efficient. However, we regret that you encountered issues with the couch. We will carefully review the situation to determine the best course of action for repair or replacement. Your insights are invaluable to us as we strive to enhance our accommodations. We appreciate your understanding and patience as we work to address these matters.
