Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
L'hotel devrait upgrader son etat.
Publié le 21 mai 2019 sur HotelsLe sejour etait tres bien, mais le dernier jour nous avons vu des punaises sur l'oreiller.
Commentaires de Gestion de l’hôtel
21 mai 2019 par Randy - GM, Gestion de l’hôtel
We greatly appreciate all of our wonderful guests. This guest gave us a great score and complimented our staff. The final comment they posted was confirmed to be completely without merit. We have a wonderfully clean, comfortable and safe hotel for all to enjoy. Thank You
par Guillaume
Publié le 23 août 2017 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2017
Thank you for staying with us. We greatly appreciate your business !
par un voyageur
Publié le 5 sept. 2024
The place needed maintenance badly. No Smoke Detector. Bugs, no Soap, No toilet paper holder. The place is a dump. Do not stay there. Stay somewhere else.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear David,We apologize for the issues you encountered during your stay. Your comments about maintenance, safety, and cleanliness are concerning, and we will address them urgently. We appreciate your input and will work to improve our facilities.Sincerely,Management Team
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Front Desk , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par M, Gestion de l’hôtel
Dear Ronald,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Hot breakfast was a hot waffle or some microwaved oatmeal...no eggs or meat. TV streaming settings had to be reset by staff.
Commentaires de Gestion de l’hôtel
2 août 2024 par M, Gestion de l’hôtel
Dear William,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We also appreciate knowing regarding the minor inconvenience you experienced. We strive to provide a seamless and enjoyable experience for all our guests, and we have shared your comments with our team to ensure that we address and improve upon the area you mentioned. Thank you again for choosing to stay with us.Best regards,Management Team
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Parking limited due to handicap spots and e-card charging. Clerk has to manage desk, set up continental breakfast, free breakfast and take care of trash, give out towels… too much for one person!
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Front Desk , Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
The room on first glance was clean until we realized towels from prior guests were hung on door in bath
Commentaires de Gestion de l’hôtel
26 juill. 2024 par M, Gestion de l’hôtel
Dear Linda,We apologize for the inconvenience you experienced due to the cleanliness issues. We will take immediate steps to fix the situation and make sure it won't happen again. We would be grateful if you allow us to make amends and improve your experience during your next stay. Sincerely,Management Team
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Property has just reopened as Clarion Pointe. We have stayed here a few times under different brands. It was best as Holiday Inn Express. It has definitely gone downhill. Elevator was broken. Shower head was nasty. Room smelled. Front desk people were nice. Breakfast looked skimpy so we ate at a restaurant instead. This place will do in a pinch but definitely not a top pick. Location is good though.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par M, Gestion de l’hôtel
Dear Ken,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We value guest feedback and understand there is always room for improvement. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 13 juill. 2024 sur Expedia
I was trying to go to sleep, and then we saw a cockroach on the nightstand. The room smelled like fast food. Other than those things, it was decent stay. I was only there a few hours between flights. The staff was very friendly and helpful.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par M, Gestion de l’hôtel
Dear Kristy,Your appreciation of the staff is highly encouraging. However, we apologize for the other issues you encountered during your stay. Our staff maintain the highest vigilance to perform regularly scheduled inspections, and taking a cue from your review, we will investigate our rooms for any roaches and get pest-controlled again. We wish to see you soon for a better stay.Sincerely,Management Team
