Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
The numbers lie
Publié le 30 sept. 2024 sur HomeAwayThis condo is in need of a total renovation. Stained carpets, missing hardware, dishwasher not properly installed, damaged woodwork, etc. Location great but cannot recommend renting this unit.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great location and that's about it
Publié le 22 sept. 2024 sur HomeAwayThis property is in dire need of a remodel. Carpet is stained everywhere, cracked tile, broken toilet paper holder, faucet missing handle, furniture not comfortable.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for the inconvenience and thank you for this valuable information, as we always welcome the opportunity to improve. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns. We hope for another opportunity to host you for a truly exceptional experience. We hope to have another chance to impress you during your future stay!
par un voyageur
Concert
Publié le 19 août 2024 sur HomeAwayPerfect location for a concert at the amphitheater!
par un voyageur
Omg that place was disgusting. Great location
Publié le 25 juill. 2024 sur HomeAwayI will say the location was great. Outside of that, it was pretty atrocious. I started by taking a nap on the couch. Huge mistake. The couch hasn't been cleaned in a decade. My neck and skin that touched the couch itched the rest of the day. The carpet looks like its been through a few fraternity wars. The furniture on the deck may have been picked up on at a 'free' garage sale. You DID NOT want the comforter to touch you...so you had to strategically make sure sheets were over the top of everything. The shower head was stolen from my high school locker room (graduated in 1994). Bathroom sink hardly drained...nice touch there. Hard to believe the state of disrepair this unit has gotten to.
Commentaires de Gestion de l’hôtel
10 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 20 juin 2024 sur Expedia
par un voyageur
Completely Unacceptable Condition
Publié le 2 avr. 2024 sur HomeAwayI arrived at the unit at 10pm. The lockbox was very convenient. Upon entering I immediately noticed several carpet stains throughout the unit and damage to several walls and radiators including exposed wiring. I tried to try on the fireplce which did not work. Then I turned on the TV which powered on but cable did not. The bathrooms are poorly maintained with several tiles missing in the shower and mildew. The bedrooms are spartan; beds old; pillows are old and small; linens are minimal and utilitarian. The kitchen is basic but trim missing around the dishwasher. The sink disposer did not work and food waste backed up into the sink. The following morning I notified the local property manager, Kyle, who came over around 5pm and was able to fix the cable (the box was not connected properly) but said he would have to call a contractor to fix the fireplace which he was already aware did not work. He was apparently off of work the following 2 days and did not respond to several text messages so the fireplace did not get fixed until the last day. The disposer did not get fixed at all so the food waste just sat in the sink. I contacted Kyle via text after departure to ask for compensation prior to submitting a review. He accused me of threatening him and would only offer $200 refund for the problems. When I sent him the pictures he replied that he could offer $250 but that was maximum allowed by VACASA.
This is completely unacceptable. This unit is a total dump.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par VrboOwner, Gestion de l’hôtel
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Lake views
Publié le 21 mars 2024 sur HomeAwayGreat views from deck, dining room, & living room. Good location. Dated interior, furniture, appliances, carpet, etc.
par un voyageur
Needs updating
Publié le 27 sept. 2023 sur HomeAwayI booked this condo for a fishing weekend with a buddy. The location is great.
A few things that need attention.
1. Neither of the large burners worked on the stove.
2. The fireplace would not come on. And yes the pilot was lit.
3. The carpet was super stained and nasty looking.
4. The cold water knob in the master sink wouldn't turn on. It just spins.
5. The tile going into the shower in the master was broken and chipped.
6. Scraped up non-stick skillets.
This place is in great need of an update. That being said, it served its purpose for a place to sleep and shower. Just glad the wives weren't with us!
par un voyageur
Lake Cliff
Publié le 14 sept. 2023 sur HomeAwayCondo was a bit dated. Carpet ver dirty. Wonderful location
par un voyageur
Fantastic Location!!
Publié le 26 juill. 2023 sur HomeAwayThe apartment is a bit outdated, but the location is spectacular! It was so nice to be able to air up and walk straight down to the lake with our paddle boards. The apartment has all the things needed if eating in, but it’s also close to some really great restaurants. Definitely recommend.
