Ratings based on 5 Guest Reviews
Hear it directly from our travellers
5.0 Room cleanliness
4.8 Service & staff
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 22, 2024 on Expedia
Beautiful property
Comment from Hotel Management
May 22, 2024 by Nicolas, Hotel Management
Thank you Brittany for your comments and review about your stay at Puma Hotel Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A traveller
Posted Jul. 26, 2023 on Expedia
Nice place very safe and clean
Stuff was very helpful , I will stay here again
Comment from Hotel Management
Mar. 1, 2024 by Nicolas, Hotel Management
Thank you Adrian for your comments and review about your stay at Hotel Puma Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A traveller
Reclamo
Posted Jan. 9, 2024 on HotelsPues realice búsqueda de hotel para quedarme en la ciudad Caaguazú y resulta que dicho hotel no existe en dicha ciudad. Nadie dió razón de ello en Caaguazú.
Entonces falta mas información en la app para no seleccionar un hotel equivocado.
Solícito reembolso del dinero, por favor; o, en su defecto una opción pero yá en Ciudad del Este por el dinero que me han cobrado.
Quedo atento a dicho reclamo y solicitud.
Comment from Hotel Management
Mar. 1, 2024 by Nicolas, Hotel Management
Gracias por tu mensaje Orlando y lamentamos lo sucedido.Su reserva fue confirmada y cobrada por Hotels.com, los cuales son responsables tanto de su devolución cómo de cualquier reclamo que pueda llegar a tener respecto a la publicación. Ellos son los responsables de informar todo nuestro contenido y deben ayudarlo con lo que necesite y responderle si hubo un error en la publicación.Gracias
by A traveller
Posted Nov. 15, 2023 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Nicolas, Hotel Management
Thank you Mahysa for your comments and review about your stay at Hotel Puma Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A traveller
Posted Apr. 4, 2023 on Expedia
Muy bonito y tranquilo. El personal muy amable
Comment from Hotel Management
Mar. 1, 2024 by Nicolas, Hotel Management
Thank you Jacques for your comments and review about your stay at Hotel Puma Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
