Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PARIS
Publié le 22 févr. 2024 sur Expedia
Perfect staff and equipement but no special attention during the stay for a 5 stars . Music is too loud at the pool and the breakfast restaurant. Even we asked, fridge wasn’t fixed for more cooling
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leila Aliyeva, Director of Marketing, Gestion de l’hôtel
Dear Stofa,Thank you for sharing your feedback with us. We apologize for the fact that your stay was not up to your expectations. Your comments are important to us, and we'll work to address these concerns to ensure a more comfortable experience for our future guests, and hopefully for you as well.We look forward to welcoming you here again for a much better experience.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Séjour magnifique dans un cadre idéal, le personnel est au top, Mouhabab le Life guard est toujours au petit soin à la piscine, très sympathique, je recommande vivement cet hôtel en famille
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leila Aliyeva, Directrice Marketing, Gestion de l’hôtel
Merci beaucoup pour vos aimables paroles! Nous sommes ravis que vous ayez passé un séjour magnifique et que vous ayez apprécié notre cadre idéal. C'est merveilleux d'entendre que notre personnel, notamment Mouhabab, le maître-nageur, a contribué à rendre votre expérience à la piscine si agréable. Nous espérons avoir le plaisir de vous accueillir de nouveau en famille.Cordialement,
par un voyageur
Publié le 14 août 2024 sur Expedia
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Everything was awesome!
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Very good! Excellent Staff!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leila Aliyeva, Director of Marketing, Gestion de l’hôtel
Dear Emma, thank you for your kind words!Best Regards,
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Amazing resort, amazing staff! Felt really welcomed by all the foreign workers! Didn't feel any love from the Qatari locals however. But the resort and staff go above and beyond in making sure you're happy! The restaurant staff, pool boys, life guards, cleaners, are good people! Everyone who wasn't a Qatari was amazing! Just seems like the Qataris only like to look at their own people! You don't even get a smile from their people! Very strange! Probably won't return on the basis of that but overall a beautiful resort and country!
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Mohammed Ali , Gestion de l’hôtel
Dear Farhad,Thank you for your kind feedback! We're thrilled to hear you enjoyed our resort and that our staff made your stay special.We look forward to welcoming you back in the future.Best regards,The Management TeamAl Messila Resort & Spa
par un voyageur
Publié le 1 juill. 2024 sur Expedia
par un voyageur
Publié le 18 mai 2024 sur Expedia
This resort is stunning and it is one of the best I've ever stayed in.
Bonita at reception provided a good service.
The restaurants in this resort provide outstanding service with politeness and a smile. At the deli restaurant, Suvro, Neeraj, Presila, Ishak and Sasam are fantastic at that they do. At Parisa, Saloni, Terry and the rest of the team there are so friendly and cheerful. Food was also delicious there.
The ladies only spa is amazing and clean with great facilities. A Nepali lady showed me around and a Turkish lady gave me a great massage but unfortunately I didn't get their names.
The outside swimming pool is clean and warm.
The staff at this resort make an effort to build a relationship with their guests and are willing to go the extra mile. All staff are bilingual and work hard in what they do.
Mehtab, Waqas, Roshan and Isaac in the Valet team are brilliant with their service.
There was a small misunderstanding regarding "extra charges" but this was soon rectified however one of the staff there was a bit rude towards my husband but then did apologise.
Overall, a beautiful resort with a lovely atmosphere. I would definitely come again and I hope I do very soon ❤️
Commentaires de Gestion de l’hôtel
3 juin 2024 par Mohammed Ali , Gestion de l’hôtel
Dear Mahiyat,Thank you for your detailed and heartfelt review! We're delighted to hear that you had such a wonderful experience at our resort.Your kind words about our staff, especially Bonita, Suvro, Neeraj, Presila, Ishak, Sasam, Saloni, Terry, and the rest of our team, mean a lot to us. We're thrilled that you enjoyed the outstanding service, delicious food, and the amazing facilities, including the ladies-only spa and the swimming pool.We apologize for any inconvenience caused by the misunderstanding regarding extra charges, and we appreciate your understanding. Rest assured, we will address the issue with our team to ensure it doesn't happen again.We can't wait to welcome you back soon for another memorable stay!Best regards,The Management Team Al Messila Resort & Spa
par un voyageur
Publié le 10 mai 2024 sur Expedia
par un voyageur
Publié le 31 mars 2024 sur Expedia
Alles war perfekt! Upgrade bekommen.Gesamtes Personal unglaublich freundlich und hilfsbereit. Wunderschöner Garten. Sehr sicher! Alle Sehenswürdigkeiten schnell erreichbar. Frühstück wunderbar. Tolle Villa mit Pool. Ein super Urlaub in einem sehr schönen Hotel.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Leila Aliyeva, Marketingleiterin, Gestion de l’hôtel
Liebe Inka,Vielen Dank für Ihre nette Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen!
