4/10 Poor
Sofia
Travelled with family
Jan 6, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dissatisfied with our stay and disappointed that this was a Waldorf Astoria property. We had two rooms booked and neither room was ready until about 8pm, leaving us at the lobby to wait…they gave us a cup of tea as compensation for the inconvenience. Our booking as advertised was for a room of over 3000 sq ft and instead they gave us two connecting rooms that were in total about 1200 sq ft. There was mildew odor in both rooms and active water leaks in the walls. They said they could not move us as they had no other rooms. I have photos of about 8 areas where there are yellow stains from ongoing leaks in the walls. Upon departure, with our luggage, we were confronted by one of the lobby staff to ensure we had not forgotten to let them know whether we had eaten anything from the minibar snacks. What a disaster of a stay. Please spend your money elsewhere.