Avis Afon Rhaiadr Country House

Hi Tom, Thank you so much for such a fantastic review and recommendation. We can't wait to welcome you both back for a future break away :-D All our very best wishes and thanks Gina and Gareth :-D

Hi Tom, Thank you SO MUCH for such a wonderful review and recommendation. It's made our day :-D We are so pleased you enjoyed your break here and we would absolutely love to welcome you both back for a future break. All our very best wishes and thanks Gina and Gareth :-D

Thank you so much for your review :-D We hope to see you again for a future break. All our very best wishes and thanks Gina and Gareth

Thank you for your review. Best wishes Gina and Gareth

Thank you for the fantastic review score. Best wishes and thanks Gina and Gareth :-D

Thank you so much for your fantastic review :-D

Hi, thank you so much for such a wonderful review and recommendation. It was an absolute delight getting to welcome and meet you both. We are so pleased you enjoyed your stay and would absolutely love to welcome you both back for a future break :-D All our very best wishes and thanks Gina and Gareth :-D

Hi Barry, Thank you so much for the fantastic review. We are so pleased you enjoyed your break here and would love to welcome you back for a future break. All our very best wishes,Gina & Gareth

Sorry for the late response but we have only seen this review today. We are so saddened to read this review and are very confused about it. You were both so friendly and complementary during your stay and upon check out. We would like to thank you for giving us 8 out of 10 and appreciate you not giving us a lower score given your concerns which I will address below.  The room you stayed in is the room you booked, the Classic Double Rose room has a private bathroom which we state as clearly as we can on Hotels.com/Expedia. We also sent a confirmation email which confirmed this once the booking came through. As the bathroom is not en-suite I make sure our guests are aware of the arrangement upon booking. This gives bookers the chance to cancel or change the room booked prior to their stay dates.  The Classic Double Rose room has a private bathroom which is lockable and the guests have the only key to open/lock it. If someone told us another guest had used the bathroom we would apologise profusely, check if everything was ok and ask them to lock the door to prevent this from happening again so I can't see why we would have said something different to yourselves. B&Bs are traditionally just bed and breakfast within a family's home. Afon Rhaiadr also provides afternoon tea and dinner service on selected days by request. We do not provide room service; as a hotel would. We have asked our guests not to drink red wine or eat take-aways in their rooms (due to potential damage to the property) but we are very happy for our guests to enjoy their drinks or take-aways in the dining room. Guests can also utilize the many seating areas in the grounds and the Lounge as per the guest information provided. Pre-covid rooms were serviced each day. As there is a continued risk of Covid, and the potential risk of closure if we contract the virus, this is no longer possible. Each room has an assorted supply of drinks (around 18 hot drink options) and milk. On arrival and in the B&B information pack we clarify that a top up will be provided on receipt of a text or at breakfast. We are sorry this didn't work for you both.  We stop serving alcohol at around 9pm as per the guest information provided. We check if our guests have everything they need before retiring for the evening. Guests are at liberty to make use of the facilities till they retire themselves. The water in the B&B was disrupted for about 30 /40 mins on Sunday morning and we apologised profusely for the inconvenience. Everyone in the B&B told us not to worry, including yourselves. The water situation was resolved quickly. You cancelled on the day which was your choice. Our T&C’s are clear about the cost penalty for leaving early which is standard in the industry. We are so sorry you feel like you would not come back to any B&B. It feels like you were expecting Hotel services even though you booked a B&B. We do offer much more than an average B&B but we are not a Hotel.  We thought you were both lovely and

Hi Andrew, Thank you for your fantastic review. :-D