Note fondée sur 123 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2019 par Cheshta, Gestion de l’hôtel
Thanks for the positive rating, Lénaïc! Hope to host you soon :) Regards, Cheshta
par un voyageur
Publié le 10 oct. 2019 sur Expedia
Rien mauvaise accueil,chambre dans un piètre état.
Commentaires de Gestion de l’hôtel
11 oct. 2019 par Barbara , Gestion de l’hôtel
Hé, nous nous excusons pour les ennuis causés. Vos commentaires ont été dûment notés et nous déploierons tous nos efforts pour garantir une meilleure expérience. Cordialement, Barbara
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Hotel was rundown and dirty. The pictures paint a false picture of how the place really is. Elevator doesn't work, didn't provide breakfast, pool was GREEN. Hotel had a nasty stench. Will never stay there again. TV wasn't even hooked up, didn't have a remote at all.
par un voyageur de Gramercy
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your review. We appreciate your feedback and regret any inconvenience caused. We apologize for falling short of your expectations. Our team strives to provide a seamless experience for all our guests. We assure you that we will take your feedback seriously and work towards improving our services.
If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Check in with the assumption of breakfast, pool and pets staying free like advertised. Was informed no breakfast, pool was drained and pets cost $25 per night. Had no choice but to stay due to reservation that night. We get to our room and as you walk in on the mirror in the entry way was a smashed bed bug, in the bathroom nothing but dead bugs and a living one swimming inside the toilet bowl. The shower/tub looks as if you better wear shoes while rinsing off, and the hot water lasted 5-10 mins at most… around every corner was dirt, bugs.. when I walked towards the bed and my shoes crunched I about had it. The fridge provided in the corner near the bathroom was broke, seal hanging out of it. Oh and when we walked to the room it’s freezing, then inside the room the temp was set at 60 degrees.. I flipped the bedding after I noticed that smashed bug on the mirror and indeed the bed closest to that mirror had blood stains, the bed nearest to the air unit was decent so we all slept on that bed. They only stock the double bed room with one towel and hand towel and wash cloth, you’d expect 2 beds maybe 4 of each but we got 1… please please please examine before settling… do not reserve because they do not give refunds, also there was a strong chemical smell, strong night that I woke up with a sore throat and dried skin… not worth the money in my opinion due to false advertising on this app and so unclean… The ONLY good thing about this stat was the pleasant employee that afternoon.
par un voyageur
Publié le 10 août 2024 sur Expedia
Air conditioning broke
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Hi, Crystal ! Thank you for the suggestion. We checked this property, this facility is currently unavailable with the hotel. We have duly noted your feedback for future consideration. Have a wonderful day ahead :) Regards, Barbara
par un voyageur
Bugs
Publié le 7 août 2024 sur HotelsHad to move rooms 3 times due to no working air . No tv in final room. Woke up in the middle if the night due to bugs in the bed room smelt of bug spray
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Sorry for the inconvenience, Coye! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara
par un voyageur
Poor management
Publié le 1 août 2024 sur HotelsHorrible the rooms were nasty, seen roaches on the walls, bathroom was disgusting, look like it hasn't been cleaned in weeks the sink was stopped up with bugs in it ...
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Hi, Jimmal ! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
