Ratings based on 946 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Pleasant experience with a minor disappointment
Posted Aug. 7, 2024 on HotelsThe staff is friendly, the place is clean, and the beds are comfortable. Breakfast is from 6-9. I went down at 8:30. They were out of eggs, bacon, and whatever they had in the third warmer, so I was slightly disappointed. But the waffles were good. Overall, it was a pleasant experience.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're thrilled you had a pleasant experience and found our staff friendly and beds comfortable. We apologize for the breakfast shortage and will address this to ensure it's fully stocked throughout the service. We're glad you enjoyed the waffles, and we hope to welcome you back soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 5, 2024 on Expedia
I tried to cancel my 4-night reservation when I found out the night before that I would owe an extra $28 per night per dog. They informed me that I had not called early enough that day to cancel and said they’d have to charge me for at least 1 night. I will dispute the charge with my bank. Ridiculous
Comment from Hotel Management
Aug. 5, 2024 by AGM, Hotel Management
Good afternoon. I actually responded to your message stating that you would need first floor due to having a pet. I also stated the pet policy in the message so that you would have a clear understanding before arriving. I sent the message at 12:21p, which was enough time to cancel your reservation then. It also states to call the hotel to verify any additional information if bringing a pet.
by A traveller
Posted Aug. 4, 2024 on Expedia
Exceptionally clean
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Jonathan,Thank you for your 5-star rating! We're delighted to hear that you found our hotel exceptionally clean. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A traveller
Posted Aug. 4, 2024 on Hotels
Kim was amazing checking us in We did have 1 hiccup. Kim tried to resolve. But as travel softball parents we understood and didn’t change room.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager, Hotel Management
Dear Kelly,Thank you for your 8/10 rating! We're glad to hear that Kim provided excellent service during check-in and tried her best to resolve the issue. We appreciate your understanding as travel softball parents and hope the rest of your stay was enjoyable. If there's anything we can do to make your next visit even better, please let us know!Sincerely, Hotel Manager
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Emily,We are overjoyed to receive your ten-star rating! Thank you for selecting our hotel and taking the time to provide such positive feedback. We work hard to ensure that our guests have a positive experience, and we're thrilled to hear that your stay exceeded your expectations. We hope to see you again in the future and provide another pleasant stay. Thank you for your outstanding rating!Sincerely, Hotel Manager
by A traveller
Posted Jul. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Charles,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
by A traveller
Posted Jul. 21, 2024 on Expedia
The lady at the front desk, (cannot remember her name) was seriously so sweet! Very patient with me with all the questions I asked. 10/10 on this hotel! The room was so clean! As soon as we walked in, you could smell how clean it was.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Ashley,Thank you for your 5-star review! We're thrilled to hear about your positive experience, especially with our front desk staff. It's great to know the room's cleanliness made a strong impression. We look forward to welcoming you back!Sincerely, Hotel Manager
by A traveller
Posted Jul. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager, Hotel Management
Dear David, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager
by A traveller from hoschton
Posted Jul. 15, 2024 on Expedia
friendly staff
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Mooryong,Thank you for your review! We're glad you found our staff friendly. We hope to welcome you back for an even better stay next time!Sincerely, Hotel Manager
by A traveller
No daily services in room
Posted Jul. 14, 2024 on HotelsFrom Thursday to Sunday never had our room made up or new towels provided. Bathtub drained very slowly when showering. Puke remnants on the side of the one of the beds.
Comment from Hotel Management
Jul. 16, 2024 by The Best Team, Hotel Management
We are truly sorry for the inconvenience that you have experienced during your stay. We hope that you will give us another chance to make your stay superior.
