Note fondée sur 400 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Good place to stay
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Staff was very helpful always and polite. Great customer service. Breakfast was good each day. Room was very comfortable and beds and pillows great as well.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par wu, Gestion de l’hôtel
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Wendy Uda- General Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par WU, Gestion de l’hôtel
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Wendy Uda- General Manager
par un voyageur
Highway robbery
Publié le 11 oct. 2024 sur HotelsThey up charged the rooms due to everyone evacuating. After paying almost $250 for a room I was checked in and the first room had not been cleaned from the night before and the room they gave me after that one was so dirty. There was something nasty leaking from the refrigerator and the shower had mold in it where it has pretty much never been cleaned. The house keeping was knocking and coming in our room at 9:30am even though the do not disturb sign was on. It's bad enough we are worried about having a home to go back to that we can't even begin to relax in the overpriced room. I made my toddler stay on the bed because I was worried he would get into something.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par wu, Gestion de l’hôtel
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests, and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. Best Regards, Wendy Uda- General Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Room wasn’t clean. Staff didn’t even know if the room they were sending us to a clean vacant room. Bedding and carpet were damp, bathroom was terribly disgusting, and the couch had stains all over it. Will not stay again.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par WU, Gestion de l’hôtel
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the concerns with staff & housekeeping that you mentioned in your review, especially the bedding and carpets. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Best Regards,Wendy Uda- General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Was able to accommodate us comfortably in a hurricane and provided an extra day stay.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par WU, Gestion de l’hôtel
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Wendy Uda- General Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The breakfast buffet and the attendant were top tier!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Wendy , Gestion de l’hôtel
Thank you Kanisha for your review. I am so glad you enjoyed the breakfast and our fantastic staff. We value your feedback and look forward to seeing you again! Thank you for staying at the Holiday Inn Express Dothan Alabama.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par WU, Gestion de l’hôtel
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests, and they really appreciate your kind words. We will continue to work hard to earn your business, and we want you to know that your continuing support means a great deal to us! Sincerely, Wendy Uda- General Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par WU, Gestion de l’hôtel
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your comments are taken seriously, and we will take steps to make the guest experience even better. Best Regards, Wendy Uda- General Manager
par un voyageur
Awful
Publié le 30 août 2024 sur HotelsWe were told that the room we booked wasn’t available, and the only king room they had left was handicap accessible. We walked in the room to find the air conditioner not working. It was VERY HOT. We finally got it on, but it made a VERY loud noise, similar to a lawnmower. Then, we realized that the television did not work. The little girl at front desk came up and tried wiggling the cord in the wall, saying it had a short. She also noticed the loud noise and asked if we wanted to move to another room. It was late at night and we were extremely tired, so we declined. Later, the toilet stopped up. I walked downstairs and asked for a plunger and the young lady did not have one and again apologized. In the middle of the night, the toilet went down, and my husband was able to get it to flush. The next morning, I realized I slept on a hotel pillow without a pillow case! Awful experience
