Note fondée sur 247 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good place
Publié le 11 juin 2024 sur HotelsWhen we arrived at the hotel I was greeted and asked could he help me, told him we had reservations,he asked me for my id and checked me in, very polite and courteous
Commentaires de Gestion de l’hôtel
30 juill. 2024 par pp, Gestion de l’hôtel
Thank you for your feedback. It helps us thrive for more. Thank you for your business and hope to see you future again.
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par pp, Gestion de l’hôtel
Thank you for your business. We hope to see you again future.
par un voyageur
Publié le 30 mai 2024 sur Expedia
There was blood on the bedsheet and quilt. We complained to Windham and the owner called. She spoke to me so disrespectfully. She lied and said we left blood all over the room and had to pay housekeeping overtime to clean it. That was a lie. We even emptied our trash and bagged it up out of courtesy. I have photos to prove about the filth of the shower and bathroom floor as well as the blood stains. If need be I will submit them to you.
par un voyageur
Solid stay
Publié le 9 mai 2024 sur HotelsThe room was clean and comfortable…
Commentaires de Gestion de l’hôtel
29 mai 2024 par pp, Gestion de l’hôtel
thank you for your feedback. your positive feedback helps us strive for do even better. Thank you again and hope to see you in future.
par un voyageur de Weslaco
Publié le 9 avr. 2024 sur Expedia
Was a great hotel
Commentaires de Gestion de l’hôtel
11 mai 2024 par pp, Gestion de l’hôtel
Thank you for your feedback. It helps us thrive for more. We hope to see you again in future. Thank you again
par un voyageur
Publié le 7 avr. 2024 sur Expedia
It was close to The Martin Center where we went for a concert, the price was decent, but there was no hot water in the morning to shower. There was hot water in the sink, but not the tub. I told the guy at the front desk, and he asked if we had turned the handle both ways. I asked him, so your handles are backwards? I asked for money back. He said he'd put $10 back on my credit card. We shall see.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par PP, Gestion de l’hôtel
i do apologized for inconvenience. i have put back 10 on your card. it might take few days to see it. I have went in that room to check right away. hot water was working well and handle was not backward. bottom right was hot and middle was mix and top right was cold. you can call front desk for help if anything. we always willing to help with any issue. Thank you for you feedback anyway.
par un voyageur
Publié le 31 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par PP, Gestion de l’hôtel
i do apologized for any inconvenience but we had to spend more money to fix door handle that you broke than what we charged for the room. Thanks for you feedback and we will improve our service that this type of issue will not happen.
par un voyageur
Hog Pin
Publié le 9 mars 2024 sur HotelsThe rooms were unclean, really nasty, really dusty. Also really stink from cleaning materials. Only suitable for animals. While sitting in room you getting the feeling of nasty.
Commentaires de Gestion de l’hôtel
10 mars 2024 par pp, Gestion de l’hôtel
I do apologize that we did not meet your expectations. If you did not like the room, right away come to front desk so we can help you better. We do take this seriously so I will have meeting with renovation department manager and housekeeping head manager so we can take care of issues you mentioned. We want to make sure, each guests have positive experiences in future.
par un voyageur
Ok but need some Upgrade
Publié le 9 mars 2024 sur HotelsBeen here before, just need to upgrade some things, like get those old chairs out of the rooms, look like they've been there since the 90's (stains) fixtures in bathroom falling apart, but it's minor stuff n maybe cause it's a small town, but new hotels r being put up, so they better get with it
Commentaires de Gestion de l’hôtel
10 mars 2024 par PP, Gestion de l’hôtel
Thank you for your feedback. We will take care of what you mentioned so we can satisfy our future guests. We love to you back in future to give us second chance. Thank you for staying at our hotel.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
It was a good stay, it was quiet, the employees were friendly. And it was clean, you could twll its been there for a little while, so it was in good shape.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par PP, Gestion de l’hôtel
Thank you for your feedback. It helps us thrive for better. thank you for staying with us.
