Ratings based on 791 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Huntersville
Posted Oct. 13, 2024
Excessive Over the Top Halloween decorations. Many in poor taste. Other than the excessive monsters, blood, bones, zombies, witches, ghosts, fortune tellers, haunted houses, headless horseman and much more….the property would be nice.
Comment from Hotel Management
Oct. 14, 2024 by General Manager, Hotel Management
Dear Matthew,Thank you for taking the time to share your review of your recent experience at our hotel. We are very sorry for not meeting your expectations and are disappointed in letting you down. We understand that the decorations may not have been to your taste and will take your comments into consideration for future events. Thank you for staying with us, and we hope to make your next visit better.Sincerely,Tonia Mays,General Manager
by A traveller
Excellent in ever aspect
Posted Oct. 2, 2024 on HotelsStaff was very friendly. Room was very clean, bed was extremely comfortable. Our pups were greated with smiles.
Overall, this was the best stay!!!
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the excellent review about your stay at The Garrison Hotel. We are pleased you and your furry friend enjoyed your visit. It is also great to know how much you enjoyed your comfortable accommodations and our warm hospitality. We appreciate your business and look forward to welcoming you back soon.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 29, 2024 by General Manager, Hotel Management
Dear Leslie,We are glad to see that The Garrison Hotel provided you with a five-star experience. We look forward to your next visit with great anticipation. Thank you and have a great day.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by General Manager, Hotel Management
Dear William,Thank you for taking a moment and leaving us a 5-star rating. It will be an honor to welcome you back to The Garrison Hotel again in the future.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 18, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by General Manager, Hotel Management
Dear Stephen,It is wonderful to know you had an enjoyable stay at The Garrison Hotel. We appreciate the rating and hope to welcome you back again soon.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 13, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by General Manager, Hotel Management
Dear John,We appreciate you taking the time to leave your four-star rating regarding your recent visit to The Garrison Hotel. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 11, 2024 on Expedia
Had a wonderful stay. Would come back without a doubt.
Comment from Hotel Management
Sep. 11, 2024 by General Manager, Hotel Management
Dear Victoria,Thank you for the five-star review of The Garrison Hotel. We take great pride in being part of the Ascend Hotel Collection and love it when our guests share their positive experiences with us. We love knowing that you plan to return, and we look forward to providing you with another great stay.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 11, 2024 by General Manager, Hotel Management
Dear Terrence,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 7, 2024 on Hotels
Comment from Hotel Management
Sep. 8, 2024 by General Manager, Hotel Management
Dear Brianna,Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at The Garrison Hotel and it will be our pleasure to host you again.Sincerely,Tonia Mays,General Manager
by A traveller
Posted Sep. 3, 2024 on Expedia
This properly is laid very nicely with a beautiful area for your dog. Nice pool and fitness center, very nice staff.
Comment from Hotel Management
Sep. 4, 2024 by General Manager, Hotel Management
Dear Deborah,Thank you for the five-star review. We take great pride in being part of the Ascend Hotel Collection and love it when our guests share their positive experiences with us. We are pleased you had a wonderful time at The Garrison Hotel, and we can't wait to welcome you back again.Sincerely,Tonia MaysGeneral Manager
