Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 7, 2024
This property is under MAJOR renovations. The whole lobby, dining area and reception desk all covered in plastic, floors ripped up, noisy construction, water on floor all the way to the elevator. I would never have stayed here if I knew, there are many other hotel options down the street. Not your fault, but The Hilton Garden should have informed you. Not worth $160 per night, should give big discount.
Comment from Hotel Management
Nov. 7, 2024 by Cliff - GM, Hotel Management
Thank you for your feedback. We apologize for any inconvenience as we undergo the first major renovation in 16 years. We are working as quickly as possible to minimize any disruptions and hope to have the lobby tile completed in the next 2-4 days. Our restaurant is closed this week only and reopens on 11/11. While there is never a good time to renovate, we are making decisions that carry the least guest impact possible, and our construction crews are ahead of schedule for completion. We will move into the guest rooms in December but will keep an entire floor out at a time to minimize disruptions. We hope you will visit us again after March when this exciting project is completed, and we unveil a beautiful new property.
by A traveller
Posted Sep. 21, 2024 on Expedia
Comment from Hotel Management
Sep. 21, 2024 by Cliff - GM, Hotel Management
We appreciate you taking the time to share your experience and are always looking for ways to improve. If there was a way we could have made your stay better, please feel free to reach out to the hotel and ask for me personally. I'd love to hear your feedback!
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Cliff - GM, Hotel Management
Whoo Hoo! Our Team loves seeing when they earn a perfect 10. Thank you for sharing your stay experience. We will share this with our entire Team.
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by Cliff-GM, Hotel Management
We appreciate your review and are always looking for ways to improve. If there was something different, we could have done, please let us know by contacting the hotel and asking for the General Manager.
by A traveller
Posted Sep. 16, 2024 on Expedia
The hotel is very nice. The room was very spacious and the room was clean and very nice.
Comment from Hotel Management
Sep. 16, 2024 by Cliff-GM, Hotel Management
I'm pleased you enjoyed your stay with us! Thank you for taking the time to share your experience with other travelers. We appreciate it!
by A traveller
Posted Sep. 15, 2024 on Hotels
Just there 3 days. Clean safe quiet
Comment from Hotel Management
Sep. 16, 2024 by Cliff - GM, Hotel Management
Thank you for sharing your review. I'm pleased you found our hotel clean and safe. Our Team works hard to provide the best service and accommodations and I will be sure to share this with them!
by A traveller
Posted Sep. 7, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Cliff-GM, Hotel Management
Robert, thank you for taking the time to share your thoughts with other travelers. I'm pleased you enjoyed your stay, and we look forward to seeing you again!
by A traveller
Posted Aug. 30, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Cliff - GM, Hotel Management
Thank you for your review. I'm pleased we earned a perfect 10! Our Team loves to see when they really get it right and I'll be sure to share this with them all. We look forward to your next visit!
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 13, 2024 by Cliff - GM, Hotel Management
Thank you for sharing your experience! I'm pleased to see we earned a perfect score, and we look forward to your next visit when your travels bring you back to Dover.
by A traveller
Posted Aug. 5, 2024 on Expedia
I can’t find anything wrong with our stay, other than the things out of the hotels control (homeless lady sleeping outside on the grass). From the lovely demeanor of the staff to the cleanliness of the room, I would stay again. Be aware that the breakfast is a bit pricey for what is offered, but you’ll still be satisfied. Thank you Hilton Garden Inn for making our weekend easy going!
Comment from Hotel Management
Aug. 5, 2024 by Cliff - GM, Hotel Management
Thank you for your feedback. Like many cities, Dover is experiencing an increase in homelessness. While the individual you are speaking of is not on our property, I understand the appearance. We are working with the city and are committed to try and help where we can and be responsible corporate partners. We work with Code Purple, a local outreach program, to provide donations in the form of cash, in-kind sauch as hygiene kits, and volunteer for other efforts. Our breakfast buffet is 16, which is reasonable for a full hot breakfast plus all cold continental items. Other buffets in the area are priced the same and do not provide the quality of product we offer.We appreciate you sharing your feedback!
