Ratings based on 967 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Family Friendly Hotel
Posted Oct. 18, 2024 on HotelsOur 3-bedroom Room was clean and comfortable. The hotel itself was also clean, and all of the staff was very accommodating. The gentleman running the breakfast buffet was amazing! He ran the buffet very well and with a smile on his face. Being a very busy long weekend, I was impressed with how well he handled it.
The buffet room is incredibly hard to navigate with many people leaving very narrow walkways.
Comment from Hotel Management
Oct. 19, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for your fantastic review! We are delighted to hear that you enjoyed your stay in our 3-bedroom room and found it clean and comfortable. It’s also wonderful to know that our staff, especially the gentleman managing the breakfast buffet, made a positive impression during your visit. We’ll be sure to pass along your kind words to him, as his dedication to providing a great experience is truly valued.We appreciate your feedback regarding the layout of the buffet room. We understand that navigating the space during busy times can be challenging, and we’re exploring ways to improve the flow for a more comfortable experience.We look forward to welcoming you back for another great stay in the future. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to reach out.
by A traveller
Posted Oct. 17, 2024 on Hotels
all good everything was perfect
Comment from Hotel Management
Oct. 19, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you so much for your wonderful review and for rating us! We’re thrilled to hear that everything was perfect during your stay at SureStay Plus Hotel by Best Western Canalta. Your kind words are truly appreciated, and it's always rewarding for our team to know that our guests had a great experience.We hope to welcome you back for another perfect stay soon. If there’s anything we can do to make your next visit even better, please feel free to reach out.
by A traveller
Great stay
Posted Oct. 16, 2024 on HotelsNice, clean hotel. Close to everything in drumheller. Pool, hot tub and slide were great. Nice breakfast and staff were friendly.
Comment from Hotel Management
Oct. 17, 2024 by GM, Hotel Management
Thank you so much for your perfect review! We're thrilled that you enjoyed our clean hotel, convenient location, and fun amenities like the pool, hot tub, and waterslide. It's wonderful to hear our breakfast and friendly staff added to your experience as well. We look forward to welcoming you back to Drumheller soon!
by A traveller
Posted Oct. 14, 2024 on Expedia
Overall a good stay. The beds were comfortable, pillows were nice. Lots of towels to begin with. Cleanliness of our room was good, you can tell it’s nearing time for a bit of an update but that’s normal for many hotels I think. Probably the quietest hotel I’ve ever been to, I feel like it was nearly full and we never heard a single thing. We didn’t have a chance to check out the pool, but it looked like a lot of fun. Both mornings we went to the breakfast it was a little bit sad (empty of various things) and messy. We only ever saw one employee, and he was always running around doing multiple tasks. The only thing we missed when booking was that it was a dog friendly hotel. We had a run in with one of the very large dogs, walking by as we opened our room door, it growled and lunged at my 4 year old and tried to come in our room and I had to put myself between them. Something to be aware of when staying here. We would return.
Comment from Hotel Management
Oct. 14, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for sharing your experience. We’re pleased to hear that you enjoyed the comfort of our beds and the overall cleanliness of your room, as well as the quiet atmosphere during your stay. It’s great to know that you would consider returning, and we truly appreciate your candid feedback.We’re sorry to hear that the breakfast fell short. Your feedback is important to us, and we will be taking steps to ensure a more consistent and well-stocked breakfast for our guests.We also apologize for the unsettling encounter with the dog. While we are a pet-friendly hotel, we understand the importance of safety for all our guests, especially young children. We will review our pet policies to ensure better control and communication regarding pets in public areas.Thank you again for your thoughtful feedback. We look forward to welcoming you back and providing an even better experience next time. If there’s anything we can do to make your next stay more comfortable, please feel free to reach out.
by A traveller
Posted Oct. 14, 2024 on Expedia
Found the swimming pool a bit dirty and the deck need a cleaning. The rooms were great and breakfast room is very small for the amount of people in the place. The fellow working in the breakfast room was always very busy keeping up with everything. He was doing his best.
Comment from Hotel Management
Oct. 14, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed your room and appreciated the efforts of our breakfast team member, who always strives to provide the best service possible.We apologize for the issues you encountered with the swimming pool and deck cleanliness. Your comments have been shared with our maintenance team, and we will ensure that these areas receive the attention they need. Additionally, we understand your concern about the size of the breakfast room during busy times, and we will continue to look for ways to improve the flow and setup to better accommodate all guests.We value your feedback as it helps us identify areas where we can enhance our guests' experiences. We hope to welcome you back for an even better stay in the future. If there’s anything we can assist with, please don’t hesitate to reach out.
by A traveller
Posted Oct. 11, 2024 on Expedia
It was a nice weekend
Comment from Hotel Management
Oct. 11, 2024 by GM, Hotel Management
Thank you for your review! We're glad to hear you had a nice weekend during your stay with us. If there's anything we can do to make your next visit even better, please let us know. We hope to welcome you back soon!
by A traveller
Posted Oct. 9, 2024 on Expedia
We enjoyed our stay. Easy check in. No deposit. Fast check out and very helpful staff. I recommend this hotel.
Comment from Hotel Management
Oct. 10, 2024 by GM, Hotel Management
Thank you for your kind review! We're delighted to hear that you enjoyed your stay and found the check-in and check-out process smooth and hassle-free. It's great to know our staff made a positive impression. We appreciate your recommendation and look forward to welcoming you back soon!
by A traveller
Posted Oct. 8, 2024 on Expedia
Found a dirty towel on the desk as soon as my family and I walked in. As we were setting up the pull out sofa bed, a dirty sock was found inside. We also found an empty pack of yogurt with a dirty spoon under the bed next the side table. Lastly, the shower drain was slow to drain because it was clogged with hair. My family and I checked in late and were extremely tired and did not want to go through the hassle of calling the front desk, possibly changing rooms, and moving all of our stuff to another room (we were a family of 5 with a dog). This was not a good stay.
Comment from Hotel Management
Oct. 8, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for taking the time to share your recent experience with us. I would like to sincerely apologize for the unacceptable state of your room, especially after what sounds like a long day for you and your family. The issues you mentioned regarding the dirty towel, sock, yogurt pack, spoon, and clogged shower drain are well below the standards we hold ourselves to, and I’m truly sorry for the frustration this caused.We understand how important cleanliness is, and it’s clear that we fell short in providing you with the level of comfort and care you deserved during your stay. Please rest assured that we are addressing these issues with our housekeeping team to ensure that such oversights do not happen in the future.I recognize that you didn’t want to go through the inconvenience of calling the front desk late at night, and I completely understand your decision. Again, I deeply apologize for this experience and thank you for bringing these matters to our attention. We truly hope to have the opportunity to regain your trust in the future.
by A traveller
Posted Oct. 7, 2024 on Expedia
The property is well located, and clean. Beds are sufficient and included breakfast is acceptable. The heater in our room set off the smoke alarm and we were without heat for the weekend as no other rooms were available.
Comment from Hotel Management
Oct. 8, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for sharing your recent experience with us. While we are glad to hear that you found our property well-located and clean, and that the breakfast and beds met your expectations, I sincerely apologize for the inconvenience you experienced with the heater in your room.The smoke alarm activation and lack of heat for the weekend is certainly not the level of comfort we aim to provide, and I regret that we were unable to offer an alternative room during your stay. Please know that our maintenance team has been alerted to this issue, and we are taking steps to ensure it doesn’t happen again in the future.I understand how this impacted your overall experience, and I hope you’ll give us another opportunity to make it right. Thank you again for your valuable feedback. We appreciate your understanding and hope to welcome you back soon.
by A traveller
Posted Oct. 6, 2024 on Expedia
Check in was good.
Breakfast … where do I start… too small of an area, there was food littered everywhere, no utensils to eat, definitely need more then one person looking after a busy Saturday morning. Pool was ok…. Lots of unsupervised kids. Second night we stayed was very noisy. Kids jumping off the beds in the room above us til 1030 at night. Parking right outside our room was lovely but big noisy diesel work trucks should not be allowed to park right up to the building.
Comment from Hotel Management
Oct. 7, 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for staying with us at the SureStay Plus Hotel by Best Western Canalta and for taking the time to provide your detailed feedback.I’m glad to hear that your check-in experience went smoothly and that you appreciated the convenience of parking outside your room. However, I sincerely apologize for the challenges you faced during your stay, particularly with our breakfast area and the noise disturbances.I also apologize for the noise from unsupervised children in the pool and from the room above you. We’ll remind guests of our quiet hours policy to ensure everyone has a restful stay. Your comments regarding large diesel trucks parking near guest rooms will also be reviewed with our team, as we aim to maintain a peaceful environment for all guests.We appreciate your constructive comments and hope you’ll give us another chance to provide you with a more enjoyable stay in the future.
