Ratings based on 747 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 1, 2024
Great stsy with exception of not having enough towels or cups both drinking snd coffee
Comment from Hotel Management
Dec. 2, 2024 by Arlene, Hotel Management
Thank you for your feedback! We're so glad to hear you had a great stay overall. We apologize for the shortage of towels and cups and appreciate you bringing it to our attention. We'll make sure to review and improve our inventory to ensure that all guests have everything they need for a comfortable stay. We hope to welcome you back soon to the Holiday Inn Express DuBois!Thank you,Arlene Heilbrun
by A traveller
Posted Sep. 23, 2024 on Hotels
Honestly, we enjoyed the property. The pool could use some work, but there was nothing wrong with it. It just is a little old. The staff looks great and very accommodating and we had no problem with our service dog being let in. The staff was friendly, even though it was very busy. There were several groups of people checking in when we got there and rather than hold us up while they registered all those people would not had reservations. They asked if we somebody had a reservation that was there and they gave us our paperwork so that we could get our room, we thoroughly enjoyed our stay. I don’t think we’ve had a bad state at a Holiday Inn property in several years
Comment from Hotel Management
Sep. 25, 2024 by Management and Staff, Hotel Management
Thank you for the feedback, we appreciate all comments and suggestions. I am glad to hear that you did not have to wait long to check in because you had a reservation. We are planning to refresh our pool over the next few months. We hope you will stay with us again if you are in the area.
by A traveller
Posted Sep. 21, 2024 on Expedia
Nothing
Comment from Hotel Management
Sep. 25, 2024 by Management and Staff, Hotel Management
Thank you for staying with us. We hope you stay again in the future.
by A traveller
Posted Sep. 11, 2024 on Expedia
Smells like dog and cable sucks. Invest a little.
Comment from Hotel Management
Sep. 25, 2024 by Management and Staff, Hotel Management
Thank you for your comments. I apologize that you were disappointed with your stay. We just finished an 18 month renovation several months ago.
by A traveller
Posted Sep. 9, 2024 on Hotels
Comment from Hotel Management
Sep. 25, 2024 by Management and Staff, Hotel Management
Thank you for staying with us and we hope you will stay again in the future.
by A traveller
Posted Sep. 5, 2024 on Expedia
It had just been remodeled and was very attractive.
Comment from Hotel Management
Sep. 25, 2024 by Management and Staff, Hotel Management
Thank you for your comments. We appreciate that you stayed with us and hope you will stay again if you are in the DuBois area.
by A traveller
A place to get off the road but not all that restf
Posted Sep. 2, 2024 on HotelsHotel seemed new or recently renovated so it was clean. Beds and pillows were not comfortable, way to soft with no back or head/neck support. Location is noisy - truck stop next door, train line and fire starion nearby. The tv didn't have channels and front desk said they didn't know hiw to fix, needed to wait for next shift. No one followed up but we figured out the tv was new and needed to run full scan to setup.
Comment from Hotel Management
Oct. 1, 2024 by Management and Staff, Hotel Management
Thank you for staying with us and providing us with feedback. I apologize that your experience was not up to your expectations. We will use your comments as a training opportunity for our staff.
by A traveller
Posted Sep. 1, 2024 on Expedia
Great staff!
Comment from Hotel Management
Oct. 1, 2024 by Management and Staff, Hotel Management
Thank you for your feedback, we hope you will stay with us again if you are in the area.
by A traveller
Posted Aug. 29, 2024 on Expedia
Our first stay was excellent. Our second stay unfortunately our room smelt of cannabis and we had to be moved. Staff were excellent though .
Comment from Hotel Management
Oct. 1, 2024 by Management and Staff, Hotel Management
Thank you for your feedback. We appreciate your comments. I would like to apologize that your room had an odor and that you had to move. We are 100% non smoking, however, some guests do not care and smoke in the rooms anyway. We do charge them for smoking, but the smell sometimes lingers and affects the next guest. I am glad the staff was able to move you to a different room.
by A traveller
Posted Aug. 28, 2024 on Expedia
Our first visit to the hotel was great but unfortunately on our return visit we were disappointed. The lift smelt of cannabis and when we got to our room it was so bad we had to ask to be moved. We had a child with us and the whole area was full of cannabis smell.
The desk manager changed the room efficiently but we were very disappointed.
Comment from Hotel Management
Aug. 29, 2024 by Management and Staff, Hotel Management
First of all, thank you for reviewing your recent stay with us. I would like to apologize for the cannabis odor on your visit. We are 100% non-smoking, however, occasionally people feel entitled and that it does not apply to them, and unfotunately, they do not care how it affects other guests. We do charge 250 for smoking in our rooms.
