6/10 – Acceptable
Jessica H.
26 nov. 2024
Points faibles : Propreté
Property was not cleaned when we arrived
We arrived to a dirty house. Unfortunately, there was a miscommunication with the cleaning person and they had not been there between the prior group leaving and our group arriving. There was a load of towels in the washing machine, and all the sheets from the prior group were laying on the floor of the laundry room, which is what the instructions are for the guests prior to leaving. I contacted the host right away, who responded in a timely manner. The cleaning person was at the property promptly. But, it was cleaned in a hurry and you could tell. And they clearly do not swap out the bed spreads between guests, as the same dirty ones were on the “clean” beds after she left. The host offered me a $50 credit for the inconvenience, which I still have not received. The hot tub was dirty and based on the book that comes with the house, if it needs cleaned then YOU have to set up arrangements for it to be cleaned and it costs $50. The house is cute and the setting is very nice, but overall was very displeased with the lack of cleanliness and the host not doing much to make it right.
Jessica H.
Séjour de 3 nuits en novembre 2024