Note fondée sur 182 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible - avoid this disgraceful hotel
Publié le 1 juin 2024 sur HotelsI made the terrible mistake to stay in your canopy by Hilton al seef Dubai from 24 May.
The room I was given was very jot and the AC didn’t work. I had to ask a technician to come fix it but it took 5 hours to lower to 23 C and 10 hours to reach 21, needless to say I didn’t sleep well at all. I sas offered the possibility to change room at 23h00 (but would need to wait for another room to be prepared) after I had unpacked!!! So I refused because I had a long flight and was exhausted.
In addition, the pool, which is a reason why I booked this hotel was closed for a private event on 25 May after 5pm which is the best time to use it since it’s already very hot in dubai. Finally, on 25, I put the sign on to clean my room from 9am but unfortunately it wasn’t done at 3.30 pm so I had to ask reception to send housekeeping.
I find it a shame for a hilton hotel, it’s awfully managed. The hampton just next to it is way much better.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Laxmi , Gestion de l’hôtel
Dear Valued guest,Greetings from Canopy by Hilton Dubai Al Seef,First, I would like to thank you for detailed feedback and please accept my sincere apology for the unpleasant experience you had during your recent stay, which caused an inconvenience for you. The Air condition, the cleanliness of your room, were absolutely unacceptable and contrary to our usual practices and have been shared with the management and we discussed these essential points with the concerned department heads for necessary actions.Again, I am sorry for the inconvenience that this might have caused you and I totally understand your position towards our hotel and your experience here, but as a Hilton company we appreciate your loyalty and I personally remain available as well for any assistance, even though your recent stay with us was not as expected, I hope we will have another opportunity to welcome you back one day, to be able to meet your expectations. We surely cannot go back in time and change your experience but as a gesture of goodwill we have emailed you personally in order to make it right.Regards,LaxmiFront Office Team.
par un voyageur
Publié le 24 mai 2023 sur Expedia
Quite satisfied. Second time and very happy to access a early check in.
Thank you so much
Commentaires de Gestion de l’hôtel
26 mai 2023 par Front Office Team, Gestion de l’hôtel
Dear Kamel, we are truly heartened to receive your generous review of your stay at Canopy by Hilton Dubai Al Seef. Thank you for letting us know how much you are enjoyed it. we are especially pleased that you felt well-looked after. Best Regards, Laxmi Thapa
par un voyageur
Good place
Publié le 23 mai 2023 sur HotelsVery good place
Commentaires de Gestion de l’hôtel
24 mai 2023 par Front Office Team, Gestion de l’hôtel
Dear Abdelilah, we are truly heartened to receive your generous review of your stay at Canopy by Hilton Dubai Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again. Best Regards,Front Office Team
par un voyageur
Publié le 6 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2022 par Divi Chandran, Gestion de l’hôtel
Dear Ayoub,Greetings from Canopy by Hilton Dubai Al Seef.Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service.We are looking forward to welcoming you again.Thank you & Best regardsDivi Chandran
par un voyageur
mitigé
Publié le 20 janv. 2022 sur Hotelsmalheureusement la chambre réservé n'était pas disponible donc a dû prendre deux chambres non communicante avec nos enfants. Les chambres sont un peu humide, elles sont propre, oreiller inconfortable, petit déjeuner assez complet, par contre ne prenez pas le diner car sans utilité (buffet vide). Les employés sont très a l'écoute et très réactifs.
Commentaires de Gestion de l’hôtel
25 janv. 2022 par Samuel, Gestion de l’hôtel
Dear Mitige,
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Canopy by Hilton, Al Seef soon.
Kind Regards,
Samuel
Front Office Team
par un voyageur
Publié le 14 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2021 par Aya, Gestion de l’hôtel
Dear Nourreddine,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
par un voyageur
Publié le 2 nov. 2021 sur Expedia
Décoration
Commentaires de Gestion de l’hôtel
4 nov. 2021 par Aya, Gestion de l’hôtel
Dear Michael,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us a feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
par un voyageur
Bof
Publié le 22 oct. 2021 sur HotelsDifficultés à l'enregistrement (j'avais payé en ligne le tarif petit-déjeuner inclus, on a voulu me le faire payer en plus).
3 relances pour obtenir une planche à repasser, jamais venue.
Ménage dans la chambre d'à côté à 2h du matin, réveil en fanfare.
Musique assourdissante dans la salle de sport, impossible à baisser/couper. Signalé l'accueil, jamais venus baisser le son.
Et la cerise sur le gâteau: bien vérifier le décompte, car quelqu'un avait signé une dépense de bar sur mon numéro de chambre!
Commentaires de Gestion de l’hôtel
25 oct. 2021 par Aya, Gestion de l’hôtel
Dear Robert,
Thank you for taking the time to offer your feedback. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) on our hotel email address dxbse_fo@hilton.com in order to investigate and take the necessary actions.
We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.
Kind Regards,
Aya
Front Office Team
par un voyageur
Bon Séjour au bord du Creek
Publié le 30 sept. 2021 sur HotelsBon séjour dans hôtel design moderne. Accueil et personnel sympa et serviables. Problème dans l'entretien des chambres souvent tardif 17/ 19h avec oubli d'approvisionner le salle d'eau en produits shampooing gel douche bonnets de douche, Kleenex etc et serviettes. Piscine sur le toit très agréable avec vue superbe sur Dubai et le Creek.
Restaurant agréable mais carte repas beaucoup trop limitées pour séjour long. Environnement au bord du Creek super.
Commentaires de Gestion de l’hôtel
2 oct. 2021 par Aya, Gestion de l’hôtel
Dear Gerard,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
par un voyageur
super séjour!
Publié le 22 sept. 2021 sur Hotelshotel très propre et personnel aux petits soins
Commentaires de Gestion de l’hôtel
24 sept. 2021 par Aya, Gestion de l’hôtel
Dear Julie,
Greetings from Canopy by Hilton Dubai Al Seef!
Thank you for taking your time to leave such a positive feedback about your recent stay in our hotel. We will be always happy to welcome you back!
Best regards,
Aya
Front Office Team
