Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,5 Propreté de la chambre
1,0 Service et personnel
1,0 Confort de la chambre
1,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Never again!
Publié le 30 sept. 2024 sur HotelsFirst of all, checkinn was 2 pm. But we had to wait till 3pm because the room was not ready. No sorry nothing. The reception lady and the manager on duty didn't even greet properly. None of the days we were there. Imagine it's a small hotel and you have to past them every day. They just look at you.
The sink had a blockage, so the water didn't flow and there was a smell in the bathroom.
No separation between toilet and bath so the whole bathroom was full with water. On our 3rd day somebody was banging the door that we need to get out. Because there was a feast and they want the room. So they told us they gonna put our things in another room, and when the party is over they shift us back. Are they crazy or what?! We ended up in another room. While we are moving our things these Indian women stormed in the room, not giving us our space to move our things properly. Again, no sorry nothing. The only positive thing, is the guy that cleaned our room did his best.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay at our hotel. This is definitely not the kind of experience we want our guests to have.
We truly understand your frustration regarding the delay in check-in and the lack of proper greetings from our staff. This is not the level of service we strive for, and we apologize for any discomfort caused by their behavior.
We also apologize for the issues with the sink blockage and the lack of separation between the toilet and bath. Your feedback has been duly noted and will be addressed to ensure a better experience for our guests in the future.
Regarding the incident on your 3rd day, we apologize for the misunderstanding and any inconvenience it caused. Rest assured, we have taken your feedback seriously and will make sure such incidents are avoided in the future.
On a positive note, we are glad that our housekeeping staff provided you with a satisfactory service. Your appreciation will be shared with them.
We hope you will give us another chance to provide you with a much-improved experience. Should you need any further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding.
Warm regards,
Team OYO
par un voyageur
Publié le 26 mars 2022 sur Expedia
Местоположение в боливудских трущебах. Не заселили нас с дочкой, сказали, что номера все заняты. Хотя бронь была. Приехали уставшие с багажем и отказ в заселении был шоком для меня. Не рекомендую с ними связываться.
Commentaires de Gestion de l’hôtel
1 avr. 2022 par Cheshta, Gestion de l’hôtel
Привет, Максим! Мы никогда не ожидаем, что кто-либо из наших гостей столкнется с такой проблемой. Мы поделились этим с нашей командой, чтобы принять соответствующие меры, чтобы это не повторилось. С уважением, Ivy
