Note fondée sur 420 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Sarah, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager
par un voyageur
Hôtel à la hauteur pour une famille
Publié le 1 mai 2024 sur HotelsCommentaires de Gestion de l’hôtel
1 mai 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score with a compliment ''Hotel suitable for a family'', especially from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon.With Kind regards, Vikas Bhatia, Quality Manager
par un voyageur
Idéal pour des vacances en famille
Publié le 21 avr. 2024 sur HotelsTrès bel hôtel très propre avec des infrastructures idéale surtout pour les enfants. L’accent est mis sur la sécurité à la piscine il y a de très nombreux maîtres nageurs. Les restaurants sont de bonne qualité. Le personnel de tout l’hôtel est très accueillant et prêt à rendre service. Rapport qualité prix top.
Situation un peu excentrée. Nous avions une voiture de Location et tout est accessible rapidement (Burj Khalifa en 20min)
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Mathieu, Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. We appreciate your compliments on our facilities & services for the most beautiful holiday experiences where your family is delighted with wonderful memories. It's always energizing to get positive feedback and wonderful comments, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager
par un voyageur
Publié le 28 mars 2024 sur Expedia
Restaurant chere pour se que cest est retrouver des bout de papier dans mon cocktails a plusieur reprise
Commentaires de Gestion de l’hôtel
28 mars 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Pierre-Jeremy, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our training programs place a strong focus on maintaining a high standard of service across all of our departments, particularly in the areas of guest experience, efficiency, accuracy, and prompt, attentive service. To ensure that our guests have the most satisfying experience, our dedicated service, the Bar team and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. Rest assured that your review is shared with our concern team for their future insight. In regards to price, we regularly benchmark our prices against the other hotels to ensure a fair price for our guests. In this case, your opinion is highly respectable. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Un super séjour
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear sabine, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guests' stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Un super séjour'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Eileen, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Best regards, Vikas Bhatia, Quality Manager
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Mots family friendly hotel. Staff very open to help families and very nice équipement
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Nicola, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Mots family-friendly hotel. Staff very open to help families and very nice équipement.'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Abdelhamid, Thank you very much for sharing your feedback on this platform. We strive to provide the greatest service and an excellent Thai-inspired experience to our diversified guests and to make our guests stay the most comfortable. Thank you once again for your valuable time and continued support to us; We are grateful for your recommendation and faith in us, and we hope to be of more assistance to you and your family on your future stay with us. With Best regards, Vikas Bhatia, Quality Manager
par un voyageur
Publié le 20 nov. 2023 sur Hotels
Pas de chambre disponible à notre arrivée à 15h
Une chambre non adapté (chambre pour personne handicapé) , nous avons insisté pour changer de chambre, dans la nouvelle chambre le linge de lit était sale
Aujourd'hui La chambre était entièrement inondée à notre réveil, nos vêtements étaient mouillés ainsi que nos valises, nous avons du négocier un nettoyage de nos vêtements gratuitement, il ne nous a même pas été proposé ! Et ils nous ont demandé de payer. Ils se sont engagé à nous livrer les vêtements propres le jour même. Le soir même je retourne à la réception on m’annonce que les vêtements ne seront pas livrés avant minuit ! Alors que nous nous levons a 4h pour prendre notre avion le lendemain matin..
un véritable cauchemar
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Centara Mirage Beach Resort Dubai, Gestion de l’hôtel
Dear Jasmine, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for the time to share the review with us on this platform. We always take pleasure in receiving feedback from our valued guests as this enables us to improve our service and facilities, it is with regret that know of your disappointment in the mentioned areas of our services. We have encountered technical challenges and unforeseen circumstances as a result of the exceptional weather that caused flash floods in Dubai, which undoubtedly affected a lot of services including the laundry services with your stay as well as 90% of the Dubai area. I appreciate you sharing your concern with us & thank you for coping with us on this. We unfortunately cannot turn back the clock; however, we hope that we can convince you to change your mind about another visit to our property. If you would be willing to give us a chance to turn your experience around, it would be such a pleasure to personally welcome you back to our hotel. Please let us know if we can be of any assistance. With Best regards, Vikas Bhatia, Quality Manager
par un voyageur
Publié le 14 mai 2023 sur Expedia
Rien à dire c’était magnifique
Commentaires de Gestion de l’hôtel
18 mai 2023 par kanokwan c, Gestion de l’hôtel
Dear Mr. Larbi,We would like to thank you for leaving us with this amazing note of appreciation.It is a great pleasure for us to know you have enjoyed your stay with us to the fullest and that our team has contributed to an unforgettable experience.We hope to welcome you and your family again soon!With best regards, Kanokwan ChamchoyQuality Manager
