Note fondée sur 318 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hotel Managment , Gestion de l’hôtel
Dear Nadia, Many Thanks! It is always our pleasure to host you and be part of your wonderful memories at Hilton Dubai Palm Jumeirah. If there is anything we can help you with during your next visit, please do not hesitate to let us know. We would love to welcome you again back soon!Sincerely,Hotel Management
par un voyageur
Publié le 12 mai 2024 sur Expedia
L’hotel est magnique, la mer a proximite est un plus. Le fait de pouvoir choisir le diner ou le dejeuner est tres partique.
Le personnel est a l’ecoute et tres gentil
Commentaires de Gestion de l’hôtel
13 mai 2024 par Hotel Management, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our hotel. Our team strives to provide excellent service, and we're thrilled to hear that we met your expectations. We hope to have the pleasure of welcoming you back again soon!
par un voyageur
Extraordinaire hôtel de luxe
Publié le 6 déc. 2022 sur HotelsMagnifique hôtel ouvert fin août 2022, avec plage privée et piscine, environ 10 restaurants ou bars, et surtout de superbes prestations. Un hall grandiose, des chambres Exécutive avec vue mer panoramique en face et balcon, une spacieuse salle de bains, un grand coffre fort, un véritable bureau pour travailler, des prises USB partout, une wifi de qualité, un Club Exécutive Lounge extra et du personnel aux petits soins… que demander de plus ? Seul bémol : sa situation particulière sur Palm sans accès direct à la route principale qui oblige les taxis, au départ comme à l’arrivée, à tourner plusieurs fois en rond dans les sens uniques de circulation pour sortir ou rentrer dans sa contre-allée (pouvant donner à tort l’impression qu’on nous promène inutilement et rallonge le temps de trajet).
Commentaires de Gestion de l’hôtel
6 déc. 2022 par Hilton Dubai Palm Jumeirah, Gestion de l’hôtel
Thank-you for your very detailed and extremely kind review. We strive to ensure that our guests have a wonderful experience with us and seeing your review validates this. We do hope to welcome you back soon!
par un voyageur
Publié le 30 oct. 2022 sur Expedia
Hôtel neuf et très beau, mais très mal isolé, surtout au niveau de chambres adjacentes, votre voisin est dans votre chambre !
Le service de chambre est au top, mais le service en général manque de personnel, espérons que c'est dû à l'ouverture.
La plage soi-disant privée est squattée par les clients du Jones et peut vite devenir bruyante aussi. À surveiller quand les autres restaurants en phase finale de construction vont ouvrir. Le Palm five et son bar de plage "Orange Chameleon" sont aussi assez bruyants.
Commentaires de Gestion de l’hôtel
1 nov. 2022 par Hilton Dubai Palm Jumeirah, Gestion de l’hôtel
Thank-you for your review. Your feedback is of great value to us in order for us improve in all aspects and your comments have been taken on board. We hope to welcome you back soon! Kind Regards,Hilton Dubai Palm Jumeirah
par un voyageur
Publié le 28 août 2024 sur Expedia
Best hotel snd staff
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Gulayaz,Thank you so much for your 5-star review! We’re delighted you had a great experience, and we look forward to seeing you again soon!Sincerely, Hotel Management
par un voyageur
Publié le 27 août 2024 sur Expedia
This hotel is overrated in many areas and overpriced for what it has to offer. The room is comfortable and large, has balcony and ours was overlooking the beach which I believe is extra cost.
We've only used the beach once for a few hours as it was hot, and the sea watch was hot too. Swimming pool is small for the size of the property.
The main restaurant, MOWSEM, for the buffet (we had half board) was small for the number rooms and guests staying and this was during August, which is considered low season. We often had to join a long queue for the restaurant while staff wait for guests in the restaurant to leave – this is unacceptable and waste of time at the start of the day. Once we’ve got into the restaurant, it was so packed people are often bumping into each other. Due to long queues, guests had to be diverted to another restaurant, Trader Vic, where the food options are even more limited as it wasn’t designed for buffet.
Once we get a table at the restaurant, we’ve had to chase the staff for water. Being a family of 5, we’ve asked for a water bottle at the table to save us running around with cups but couldn’t get it. The staff at the restaurant’s number one objective is to clear empty plates. Nothing else seems to matter!
The food quality and offering were appalling for a 5-star hotel. Pastry if rock solid you may lose teeth from biting it, raw and limited salad, one fish for all guests (we only got to see the bones), amateur cakes, constantly reheated chicken, a
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Ahmed Redouane, Thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations, especially with the restaurant experience and service. We’re addressing the issues you mentioned and working to improve our offerings. We appreciate your comments and hope to provide you with a better experience in the future.Sincerely, Hotel Management
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Matthew,Thank you so much for your 5-star review! We’re delighted you had a great experience, and we look forward to seeing you again soon!Sincerely, Hotel Management
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to leave us a review! We’re glad to hear that you had a positive experience overall. Your feedback is important to us as we strive to make every guest’s stay as enjoyable as possible.If there’s anything specific you think we could improve to make your next stay a 10 out of 10, we’d love to hear your thoughts. We hope to welcome you back soon and provide an even better experience next time!Sincerely, Hotel Management
par un voyageur
Publié le 24 août 2024 sur Expedia
Beautiful, clean friendly place.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Neil, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience during your stay. It was our pleasure to host you, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Management
par un voyageur
Publié le 22 août 2024 sur Expedia
Excelente
La decoracion hermosa
El trato y servicio excelente
El buffet de desayuno genial
En especial Jessica en la recepción fue muy amable y servicial nos hizo sentir como en casa
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Lisa, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience during your stay. It was our pleasure to host you, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Management
