Note fondée sur 349 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Excellent séjour au Hilton Palm Jumeirah. Hôtel idéalement bien placé. Le personnel toujours souriant vous accompagne pour assurer un séjour mémorable. Les chambres sont vastes et confortables. Bref un hôtel au top.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your wonderful review! We're delighted to hear that you had an excellent stay at Hilton Palm Jumeirah. It's great to know that our ideal location, spacious and comfortable rooms, and always smiling staff contributed to making your stay memorable. We truly appreciate your kind words and look forward to welcoming you back for another top-notch experience!
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hotel Managment , Gestion de l’hôtel
Dear Nadia, Many Thanks! It is always our pleasure to host you and be part of your wonderful memories at Hilton Dubai Palm Jumeirah. If there is anything we can help you with during your next visit, please do not hesitate to let us know. We would love to welcome you again back soon!Sincerely,Hotel Management
par un voyageur
Publié le 12 mai 2024 sur Expedia
L’hotel est magnique, la mer a proximite est un plus. Le fait de pouvoir choisir le diner ou le dejeuner est tres partique.
Le personnel est a l’ecoute et tres gentil
Commentaires de Gestion de l’hôtel
13 mai 2024 par Hotel Management, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our hotel. Our team strives to provide excellent service, and we're thrilled to hear that we met your expectations. We hope to have the pleasure of welcoming you back again soon!
par un voyageur
Extraordinaire hôtel de luxe
Publié le 6 déc. 2022 sur HotelsMagnifique hôtel ouvert fin août 2022, avec plage privée et piscine, environ 10 restaurants ou bars, et surtout de superbes prestations. Un hall grandiose, des chambres Exécutive avec vue mer panoramique en face et balcon, une spacieuse salle de bains, un grand coffre fort, un véritable bureau pour travailler, des prises USB partout, une wifi de qualité, un Club Exécutive Lounge extra et du personnel aux petits soins… que demander de plus ? Seul bémol : sa situation particulière sur Palm sans accès direct à la route principale qui oblige les taxis, au départ comme à l’arrivée, à tourner plusieurs fois en rond dans les sens uniques de circulation pour sortir ou rentrer dans sa contre-allée (pouvant donner à tort l’impression qu’on nous promène inutilement et rallonge le temps de trajet).
Commentaires de Gestion de l’hôtel
6 déc. 2022 par Hilton Dubai Palm Jumeirah, Gestion de l’hôtel
Thank-you for your very detailed and extremely kind review. We strive to ensure that our guests have a wonderful experience with us and seeing your review validates this. We do hope to welcome you back soon!
par un voyageur
Publié le 30 oct. 2022 sur Expedia
Hôtel neuf et très beau, mais très mal isolé, surtout au niveau de chambres adjacentes, votre voisin est dans votre chambre !
Le service de chambre est au top, mais le service en général manque de personnel, espérons que c'est dû à l'ouverture.
La plage soi-disant privée est squattée par les clients du Jones et peut vite devenir bruyante aussi. À surveiller quand les autres restaurants en phase finale de construction vont ouvrir. Le Palm five et son bar de plage "Orange Chameleon" sont aussi assez bruyants.
Commentaires de Gestion de l’hôtel
1 nov. 2022 par Hilton Dubai Palm Jumeirah, Gestion de l’hôtel
Thank-you for your review. Your feedback is of great value to us in order for us improve in all aspects and your comments have been taken on board. We hope to welcome you back soon! Kind Regards,Hilton Dubai Palm Jumeirah
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Superb...4th time this year!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear David, Thank you so much for the 5/5 rating! We're thrilled to hear that you had an excellent experience, and that Krishna’s care and attention made your stay even more enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another great stay!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Beautiful location. So many dining options. Staff was courteous and always willing to help. I really enjoyed my stay at Hilton.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Faryal, Thank you so much for the 5/5 rating! We're thrilled to hear that you had an excellent experience. We truly appreciate your feedback and look forward to welcoming you back for another great stay!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The manager was very helpful her name is Angie. Wonderful lady .
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Itzhak, Thank you for your kind words! We're so glad to hear that Angie, our manager, was very helpful during your stay. She truly is a wonderful lady, and we'll be sure to pass along your compliments to her.We appreciate your feedback and look forward to welcoming you back soon!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Excellt
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marc, Thank you so much for your fantastic 5/5 review! We’re thrilled to hear you enjoyed your stay - We truly appreciate your feedback, and we look forward to welcoming you back for another great experience in the future!Warm regards,
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The rooms are very nice and clean. However, the pool was little dirty for me every day, and requesting an extra pool towel felt like asking for a free night’s stay.
During checkout, I encountered issues. Although I had paid using my Expedia points, the staff claimed I hadn’t paid and wouldn’t let me leave the hotel. Instead of contacting Expedia themselves, they asked me to do it or pay for the room again. This hotel is suitable if you're without kids, but there are too many stairs to the pool if you have a buggy.
Getting the free bottled tap water was a nightmare as it was located in the same place you get the towels. Again, one bottle at a time for a family of four doesn’t last long. Hilton, the price of the room doesn’t justify the service you get at the hotel.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jaime, Thank you for taking the time to share your feedback with us. We’re glad to hear you found the rooms clean and comfortable. However, we deeply regret that certain aspects of your stay did not meet your expectations.We apologize for the condition of the pool and the challenges you faced when requesting extra towels. Your experience at checkout was certainly not in line with the high standards we aim to uphold, and we will address this issue with our staff to ensure smoother communication in the future. Regarding the water bottle policy and access to the pool with a buggy, we understand your concerns and will take them into account as we continuously work to improve our services.Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with the exceptional experience we strive for.
