Note fondée sur 525 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Perfect hotel
Publié le 20 juill. 2024 sur HotelsVery good family hotel with good service and during the entertainment for the kids, the restaurants are all very good, water sport available inside the complexe, we stayed at the Palace, as they have different building, the pool is overlooking the beach
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read your positive comments and are pleased that you found our resort to be exceptional, with entertainment for kids, restaurants, and a very good water sport availability. Your appreciation motivates us to maintain the highest standards, and we look forward to the pleasure of welcoming you back for another memorable stay in the future. Best regards,
par un voyageur
Publié le 10 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. Your appreciation for service and facilities is truly valued. We certainly look forward to welcoming you back in the not too distant future. Best regards,
par un voyageur
Agréable sejour
Publié le 30 mars 2024 sur HotelsTrès agréable, bon service, personnel en majorité serviable
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Arabian rooms are nice but you can not open the windows - building under constructions just near the rooms! Breakfast is great but don t be upset - they will never bring you the cafe and are too busy to clean the table
3 times asking to get lugging - at 10 pm luggage’s still not in the room - it is not a 5 stars hotel . Unfortunately
They are every sorry but nothing changes
Commentaires de Gestion de l’hôtel
3 mars 2024 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While we are delighted to have welcomed you, we are saddened that your experience fell short of both your expectations and the renowned levels of service we aspire to provide. We understand the importance of attention to detail, and any lapses in delivering the service you anticipated are sincerely regretted. Your perspective is invaluable to us, and we are committed to using your feedback as a compass for necessary enhancements, ensuring that future experiences meet and exceed your expectations. We understand your concern about the disturbances due to the ongoing constructions nearby the resort. Dubai is continually evolving to enhance the travel experience, and as part of this development, the skyline undergoes continuous improvement. While we embrace these enhancements, we are also committed to minimizing any impact on our guests' experience and we strongly believe that it will contribute to create a striking skyline and enhanced environment in the near future. Rest assured that our team is actively working to address these concerns and explore potential solutions to minimize any inconveniences for our guests. We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.
par un voyageur de Paris
Publié le 25 févr. 2024 sur Expedia
Magnifique personnel au petit soin séjour féerique
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Prafait
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
par un voyageur
Publié le 10 mai 2022 sur Hotels
par un voyageur
Publié le 20 févr. 2022 sur Expedia
par un voyageur
Confort, plage , soleil ,vacances!
Publié le 10 déc. 2021 sur Hotelsbel hotel et la plage, joli jardin, beaucoup d'espace. La nourriture est bien. Certains restaurents sont excellants. La chambre est très propre, spacieuse, le personnel est gentil bien que n'est pas professionnels toujours.. (Dommage pour l'hotel de cette qualité..) Bon SPA/ Hammam/ Massages et l'environnement.
Commentaires de Gestion de l’hôtel
12 déc. 2021 par Management Team One&Only Royal Mirage, Dubai, Gestion de l’hôtel
Dear Tatiana, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and certainly regret any shortcomings experienced with the quality of some of our service during your recent stay. We have reviewed your feedback in detail to ensure we correct and improve accordingly. We look forward to the opportunity of welcoming you back in the future. Best regards, Management Team One&Only Royal Mirage, Dubai
