Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Manque de modernisme dans les chambres
Commentaires de Gestion de l’hôtel
26 août 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr. Frédéric,Thank you for taking the time to share your thoughts with us. We appreciate your feedback and are always looking for ways to improve our guest experience.We understand that modern design is important to many travellers, and while our rooms are designed with classic aesthetic in mind, we are constantly exploring opportunities to update and enhance our spaces.Your valued comments have been well noted, and we are considering future upgrades to ensure that we continue to meet the expectations of all our guests.Thank you once again for your feedback, and We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards, Stella Di Mare Management
par un voyageur
Publié le 9 août 2024 sur Expedia
Le personnel et l’accueil sont excellent. Les plats servis en room service sont très bons. Rien à dire de négatif.
Commentaires de Gestion de l’hôtel
9 août 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Ms. Maxiale Désirée,Thank you very much for your wonderful review of your recent holiday with us at Stella Di Mare Hotel Dubai Marina. It is with much pleasure we read your kind acknowledgment of our warm hospitality, exquisite facilities and services. We make every effort to maintain the high standards of timely and quality service delivery that Stella Di Mare Hotel Dubai Marina is renowned for, and we are delighted that we have been successful in achieving this during your stay. It is always with pride that we personally share with our colleagues such kind praise for their efforts to exceed guests’ expectations and provide a truly personalized service on all occasions. We appreciate you taking the time to share your experiences and look forward to welcoming you back to Stella Di Mare in the future. Warm regards, Stella Di Mare Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Parfait, tout est disponible dans cette hôtel, chambre et service parfait. Merci à Mohamad pour sont acceuil et merci aux équipes.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr.Jonathan,We are thrilled to hear that you found everything perfect during your stay, from the room and service to the overall amenities. A special thank you for acknowledging Mohamad and our team; we’re delighted that their warm welcome made your stay even more enjoyable.We look forward to welcoming you back soon.Best Regards,Stella Di Mare Management
par un voyageur
Confortable et bien situé
Publié le 21 mai 2024 sur HotelsNous avons aimé l'emplacement, le wifi qui est excellent, le service et la gentillesse du personnel.
Buffet le matin tres fourni, et chaque soir un theme différent ( fruit de mer, mexicain, arabe, etc..)
La navette gratuite pour la plage.
Seul l'environnement de la piscine n'était pas ideal, ainsi que le bruit de la route voisine.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr. Patrick,Thank you very much for your review of your recent stay with us at Stella Di Mare Hotel Dubai Marina. While we are glad that you appreciated our hotel convenient location, excellent Wi-Fi signal, extensive buffet as well as our very friendly colleagues who are indeed a credit to the hotel. We regret that that location of our pool has impacted your stay in which we sincerely apologize.Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you once again for your review and we look forward to be of continued service and hope to welcome you back in the very near future.Warm regards, Stella Di Mare Management
par un voyageur
Publié le 18 mai 2024 sur Expedia
Parfait
Commentaires de Gestion de l’hôtel
19 mai 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr. Marc,We sincerely thank you for choosing to stay at Stella Di Mare Dubai Marina and for sharing your feedback. It was a pleasure having you with us and we are glad to read your positive comments. We are glad to read that you appreciated our hotel’s services and facilities. We constantly strive to achieve excellence and to provide you with the highest standards in hospitality and we are very glad that the entire team was able to meet all of your expectations. Thank you once again for your review and we are all excited to welcome you back again soon! Warm regards, Stella Di Mare Management
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear philippe,We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Stella Di Mare Dubai. It was a pleasure hosting you.We thank you for making us your choice hotel when visiting the area. We look forward to serving you again soon.Best Regards,
par un voyageur
Publié le 4 mars 2024 sur Expedia
The quality of food at breakfast quite low
Lots of people
Commentaires de Gestion de l’hôtel
4 mars 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mrs. Elisabetta,We sincerely appreciate the time you spent to share your comments following your visit to our Stella Di Mare Dubai, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.We hope that you will give us the opportunity to better serve you in the future.Best Regards,Stella Di Mare Management
par un voyageur
Vacance à Dubaï
Publié le 2 mars 2024 sur HotelsIl faut savoir où on met les pieds!!!!
C est pas mal , hotel propre ,mais par contre un peut vieux il faut une bonne rénovation , quelques défauts quand même en photo ci joints ,par contre la qualité du service client à revoir complètement car a l accueil il y a du staff compétent et d autre pas MR Mina m’a pas donner toute les informations j ai du chercher moi même exemple pour les serviettes piscine le fonctionnement la voiture Wi if etc dommage puis on a frappé à ma porte à 09h00 du matin le jour de mon départ pour le ménage alors que j ai un Check out de prévu .
Le petit déjeuné toujours la meme chose dîner aussi ça change pas beaucoup .
Sinon chambre une suite avec mes enfants spacieuses .
Par contre le petit déjeuné et dîner à Dubaï et est chère très chère à l extérieur donc à vous de voir .
Commentaires de Gestion de l’hôtel
2 mars 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr. Farid,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, We can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you once again for your review and we look forward to be of continued service and hope to welcome you back in the very near future.Warm regards, Stella Di Mare Management
par un voyageur
Publié le 15 févr. 2024 sur Expedia
L'hôtel est très bien, le restaurant aussi mais j'ai eu un supplément pour récupérer ma chambre avant 15h, aucun avantage VIP access
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr. Laurent,Thank you very much for your wonderful review of your recent holiday with us at Stella Di Mare Hotel Dubai. Thank you for appreciating our very good hotel as well as our restaurants. However, we regret that other areas did not meet your expectation in which we sincerely apologize.Your valued comment about the VIP access, If we may explain that VIP access includes 35% off food and beverages and 25% off Spa services which are stipulated with your booking.Thank you once again for your review and we are looking forward to welcoming you once more very soon. Warm regards, Stella Di Mare Management
par un voyageur de MOHAMMEDIA
Publié le 14 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Stella Di Mare Management, Gestion de l’hôtel
Dear Mr. Rachid,We sincerely thank you for choosing to stay at Stella Di Mare Dubai Marina and for sharing your feedback. It was a pleasure having you with us and we are glad to read your positive comments. We are glad to read that you appreciated our hotel’s services and facilities. We constantly strive to achieve excellence and to provide you with the highest standards in hospitality and we are very glad that the entire team was able to meet all of your expectations. Thank you once again for your review and we are all excited to welcome you back again soon! Warm regards, Stella Di Mare Management
