Note fondée sur 600 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Wotif
Staff friendly and helpful, room clean and comfortable
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
Thank you Janelle for taking the time to review us, and the lovely comments. We are pleased to see you enjoyed your stay
par un voyageur
Publié le 24 sept. 2024 sur Hotels
One of the soap dispensers in the shower had leaked all over the floor. To look at the floor it just looked wet. When I stepped in I slipped on the soap and only saved myself from falling by grabbing the safety rail.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
Afternoon Denise We are sorry you had that happen to you with your stay with us keep safe
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
morning Maria thankyou for your lovely review it looks like you enjoyed your stay take and see you on your next visit
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Great place to stay. Room was clean and comfortable. Staff were friendly and helpful
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
Thank you for your review.Great to see you enjoyed your stay
par un voyageur
Publié le 7 sept. 2024 sur Wotif
Carpets were so dirty our kids feet were black
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sommer, Gestion de l’hôtel
Thanks for taking the time to respond Tameeka. Our room carpets are on a regular clean schedule - monthly for our family rooms. We'll make sure this room is prioritised for a carpet clean this week. Thanks again for the feedback.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
I have stayed at the Matilda many times over the years for business and it usually is great however people were roaming around creating lots of noise late at night and I felt unsafe.
The restaurant is not open and even the drink machine was non functioning.
Sad to see it go down hill as it used to be great.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
Thank you for your review.If you have late night noise please ring managers on number on key so we can deal with this at the time. We are unable to action the next day. The restaurant closed due to lack of patronage. It may reopen if economic conditions improve and there is demand for this service. We are city centre so there are lots of food options in walking distance. The drinks machine is no longer working. We do have a machine in reception for use during office hours or we can sell from the bar.
par un voyageur
Publié le 6 sept. 2024 sur Wotif
The foul bathroom water smell meant the bathroom door needed to be closed at all times. The mattress needs replacing as you can feel the springs in your back and is very sagged.
Don’t tell people you’re upgrading them when you actually downgrade them. Meaning if we book a room with a queen bed & a lounge don’t change them to a queen bed and a single bed, when it’s a couple. Won’t be back unfortunately.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered during your stay. If we had been made aware of these concerns during your visit, we would have done everything possible to address and rectify them right away.I understand your disappointment and sincerely apologise for falling short of your expectations. Your experience matters to us, and we hope to have the opportunity to provide a much better stay if you decide to give us another chance.
par un voyageur
Publié le 1 sept. 2024 sur Wotif
Manager was constantly complainig about noise from guestsccoming grom guests
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Matilda Motor Inn, Gestion de l’hôtel
Thanks for your feedback, Lee.As outlined in our terms and conditions, we have a no party policy and a quiet period from 9pm to 7am to ensure a restful environment for all our guests. It seems these guidelines were not followed during your stay from multiple groups attending the MotorFest over the weekend.Additionally, our staff were subjected to verbal and racial, and homophobic abuse from these groups. We have a zero-tolerance policy for any behaviour that involves approaching or rallying others to intimidate our staff. Such actions are completely unacceptable and undermine our commitment to maintaining a respectful and safe environment for guests and staff.
par un voyageur
Publié le 8 août 2024 sur Wotif
Walking distance to restaurants and shops
Commentaires de Gestion de l’hôtel
8 août 2024 par Matilda Motor Inn, Gestion de l’hôtel
Thank you for your review.Hope to see you again soon
par un voyageur
Publié le 5 août 2024 sur Wotif
Nothing bad, nothing great.
Felt a bit stark for $ paid.
Restaurant closed for forseeable future.
Commentaires de Gestion de l’hôtel
5 août 2024 par Matilda Team, Gestion de l’hôtel
Thank you for your review
