Note fondée sur 242 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2023 sur Expedia
Bon acces a grand teton. Service a la clientèle assez faible. Proximité au parc national Shoeshone
par un voyageur
Publié le 22 janv. 2023 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Det tok 25 minutter for å sjekke inn.
Vi hadde tre overnattinger. For normalt renhold, skifte handklær etc var det ekstra betaling pr natt.
par un voyageur
Enjoyable weekend
Publié le 16 sept. 2024 sur HotelsVery friendly people. Very comfortable and accommodating. Would definitely recommend to anyone for a peaceful, friendly place to stay.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Sad experience
par un voyageur
Publié le 14 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Forest fire changed our route to lodge 6hr. Lava lodge wouldn't refund money because we couldn't make it.
par un voyageur de Kennewick
Publié le 9 sept. 2024
par un voyageur
Publié le 3 sept. 2024 sur Expedia
We booked a night stay here and the hotel was inaccessible from either point of entry of the road it sits on due to the state closing the road for a forest fire. I called the hotel early the day of when I saw the warning on the GPS and they confirmed we could still access their hotel and the road was closed "a few miles up from them". We drove 20 miles towards the property only to find that the road was closed 16 miles before we could get to the hotel. Nothing changed on the DOT website for where the road was closed from the morning so the staff was just uninformed. I called again and told them there was no way to get to them and requested to cancel and refund. The staff wasn't super friendly or even empathetic. Customer service could have gone a long way here. They cancelled but refused a refund, which was mind bogglign considering they were inaccessable for another 24 hrs. No servies/stay were rendered and we're expected to pay? When hurricanes hit and businesses need to close, they don't still charge people services. Its the cost of doing business. Its unforunate a company is unwilling to do the right thing in these situations.
